클라렌스 파크 - 호스텔(The Clarence Park)

도시 최고의 지역에 있는 최악의 숙소 객실은 끔찍하고, 악취가 나고, 짐을 맡길 수 있는 아주 작은 장소, 침대를 덮지 않았고, 욕실은 매우 작습니다. 유일한 좋은 점은 무료 와이파이와 위치입니다.

Steven과 Kendra는 굉장했습니다. 로비에는 항상 아이스티가 담긴 멋진 디캔터가 마련되어 있습니다. 수많은 저장 공간과 완벽한 시설을 갖춘 거대한 주방. 좋은 TV 방. 나는 정말로 즐거운 시간을 보냈습니다. 다시 돌아갈 수 있기를 기대합니다.

우리가 도착했을 때 그들은 우리 예약을 잃어버렸습니다. 우리 침대는 다른 사람에게 주어졌습니다. 그러나 우리는 늦은 체크인 전날 확인했고 당일 아침 신용 카드로 결제가 이루어졌으며 필요한 모든 정보(예약 번호 및 모든 것)를 가지고 있었습니다. 그러나 그들은 우리 예약과 우리 이름을 찾을 수 없었습니다. 그들은 우리에게 비어 있거나 비어 있지 않은 첫 번째 방을 주었지만(아무도 몰랐고, 꽤 수수께끼였습니다), 불과 2시간 후에 방의 실제 거주자가 도착했습니다(모두에게 매우 어색함). 우리는 잠옷 차림으로 아래층 로비로 이동해야 했습니다. 반쯤 잠이 들었고, 여정과 모든 짐을 가지고 지쳤습니다. 그래서 그들은 새벽 3시에 우리를 세 개의 다른 건물(!)에 있는 세 개의 다른 방으로 나누어 낯선 사람들과 함께 혼성 도미토리에서 자게 했습니다. 청녀로서 우리는 이런 상황에서 안전하다고 느끼지 않았습니다. 우리는 잠자리에 들었을 때 객실의 다른 거주자를 방해하지 않도록 최선을 다했습니다. 안타까운 것은 그들이 우리가 잠을 자지 못한 그날 밤에 대한 보상을 거부하고 있다는 것입니다. 우리는 함께 자려고 돈을 냈지, 낯선 사람과 자려고 돈을 냈지... 그들은 우리가 다음날 방이 딱 맞았기 때문에 금전적 보상을 받을 자격이 없다고 생각합니다. 그런데 왜 우리가 그들의 부실한 관리에 대해 비용을 지불해야 합니까? 첫 1박에 대해서만 환급을 요청합니다. 무료 아침 식사는 아침 식사라는 기준에 간신히 맞지만 없는 것보다는 낫습니다. 장소는 더 깨끗할 수 있습니다(거친 샤워, 침대의 얼룩, 좋은 먼지를 사용할 수 있습니다…). 고객 서비스가 정말 부족합니다. 그러나 훌륭한 위치. 그들이 당신의 예약을 잃지 않더라도 새벽 2시에 당신의 침대에서 누군가를 찾을 수 있습니다. 나는 당신이 더 잘 찾을 수 있다고 확신합니다.

예약한 방도 사용할 수 없었고 개인 욕실이 필요했고 결국 다른 2명과 공유하게 되었습니다. 한밤중에 매니저가 우리 방에 들어와 내 친구가 핸드폰을 훔쳤다고 고발했다. 그에게 떠나라고 비명을 지르고 나서 그는 그렇게했습니다. 그는 나중에 돌아와서 그가 실수를 했다고 말했고 그냥 거기 서 있는 것보다 우리는 그에게 떠나라고 말했고 그는 상황이 끔찍하다고 거절했습니다.

When we entered our room (#16), we were hit with the smell of chemicals from two Glade Plug-ins. The air, sheets, pillowcases, and towels were all permeated with the smell. We opened the back door (there were no windows that opened), changed the sheets and pillowcases, and did everything we did to get rid of the stench. My eyes burned, and my fiance had a scent allergy, so she felt nauseous and dizzy and got a headache (which was still present 18 hours later). We had to leave (after asking if another room was available) and book a last-minute, more expensive place to stay. We asked for a refund but were denied as we cancelled within the hostel's stated cancellation window (not sure how that was possible as we weren't aware the room was going to smell of a chemical factory). Nice staff, though.

The first thing that shocked us was the standard of the room. The room did not look like the pictures online. The walls were filled with marks and stains; the heater in the bathroom was hanging off the wall and the curtains covering an emergency door were filthy. Secondly, the room did not have a window. The room therefore was not only dark, it also had a musty smell due to lack of ventilation. We were not informed at any point that the room would not have a window, as we would not have booked the room if we had known this. On the website and on *********** you only show private rooms with windows. Thirdly, the biggest issue with the room was the complete lack of soundproofing. Every time somebody in the room above or opposite flushed the toilet we heard it as if it was in our room. As you can imagine the toilet was being flushed throughout the night. This kept us awake and had a significant impact on our trip. The toilet was not the only sound keeping us awake. The walls were so thin that we could hear every footstep someone made above and with people coming and going throughout the night we were unable to have a fully restful night. There was an encounter on one night where a person sounded as though they were being sick outside our room at 2am. We were also concerned that the plugs on the wall and the heater in the bathroom were not secured properly on the wall and therefore in our view were dangerous. Finally we were disappointed by your staff. We encountered a negative experience when trying to leave our bags on Tuesday morning. After seeing the reception locked up and no member of staff in sight. We contacted the hotel by WhatsApp and sent an email. We received no reply even to this day! After some time in the reception, unsure what to do we found out that a member of staff was sat on the sofa and could clearly see that we were looking for a member of staff, but chose to ignore us. It was only after another guest asked her a question that we realised she was a member of staff. This wasted a lot of time on our final day and left us with negative sentiments on our final trip. We understand that staying in a hostel is not a glamorous experience but for the money we paid and the glowing reviews we were expecting a clean room with a window, enough sound proofing to have a decent night's sleep and friendly and helpful staff.

Be aware that this hostel is directly opposite a homeless encampment and a dog park. Our room was fairly quiet, but we were still woken by dogs barking very early. Otherwise, the private room was clean if a bit shabby. Convenience store right nearby and location good to access the airport etc.

Nice place to stay, Tv room sofas, nice kitchen, free breakfast, good for meeting new people. 15-20 minutes walk to union station. beds were comfortable, clean room and common parts, free breakfast, small but at least something. No hot water for 2 days, had to ask the receptionist 2 times to fix it, but still not working after the morning hours. very noisy AC unit in the room late check in fee, they have a security on site until late, they charge extra if he does the late check in.

Just 5mins walk to rogers centre and 15mins walk to train station, so location is central. Big enough living area and kitchen that is comfy to hang out. Apples, bananas, different cereal and oats, toast, coffee, tea available for breakfast. Boss is efficient but staff's level of hardworkingness can be improved ;p