TLH 더웬트 호텔 - LH 레저, 엔터테인먼트 & 스파 리조트(TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort)

The hotel was good staff very friendly. but the mattress was not the springs were sticking in your back.

The room was basic but spacious. No minibar in the room and the taps in the sink were not mixer taps so the kids had to wash their hands with cold. The food could have been better for vegetarians especially main meals. There was only ever 1 option or a jacket potato. Staff were amazing and the entertainment was great. The kids loved it, especially the evening disco. Soft play, bowling and the swimming pool were a hit. The hotel is a little dated and could do with a refurb but otherwise our stay was lovely. They made it special for Chris**as with lots of mulled wine and miced pies for treats. We will defo be going back. Martin and Jude in the restaurant were especially great with the kids. Ella in the kids club was my daughters favorite.

enjoyed my stay staff was nice. Bed was comfy. Room was clean food was nice Jacuzzi was awesome swimming pool was nice would definitely stay here again and my partner enjoyed it and she wants to go back again

As always it was amazing, the place is lovely, the staff are amazing, the barman in the starlight lounge, the manager in the restaurant and Abi on reception were the best, as were the 4 entertainment staff members, the food is always excellent as well

Stayed 3 nights. Staff friendly. Hotel worn around the edges but clean. Lots of entertainment if you like cabaret type singing etc. Breakfast buffet was basic but filling. However the young waiting staff at dinner need a bit of training with regards to behaviour around guests at the end of service as more interested in going home than ensuring we were ok. Was a rushed experience so best to get there early. All in all a decent hotel.

paying to park during stay ,mattress needs replacing bar prices extortionate paying over 6 pounds a pint in club

This was our second stay at TLH, having previously stayed in the Victoria hotel. Breakfast was great, but it would've been nice if it was available a little later than 9:45 every morning. We didn't use the outdoor pool, but the indoor pools were superb, keeping the kids entertained for hours. Great location, just a few minutes walk to the beach and 15 minutes to Torquay town centre. The only gripe with this stay compared to the last was that the parking is now chargeable unless you hve booked direct with TLH. It was £10 per 24 hours. Other than that, everytjing was perfect.

Liked : The location, additional feature (Swimming pool, entertainment/ Arcade) Dislike: Average rooms with tiny tvs / poor toilet conditions / poor hygiene/ dusty / Noisy fans/ basic facilities which did not work - Hotel did have gym/ car parking and spa but were added extra at a cost on top off the premium prices on rooms.

I had discussed vulnerabilities of my disabled parents with TLH staff whilst booking and was assured that they would be well looked after, this was not the case. Inappropriate rooms were issued for disabled guests. Stairs up and down to either of the disabled room's. Arguing over the rooms with staff while my 86 year old farther stood by on his crutches for 30 minutes after travelling for 3 hours.