We arrived (four friends) to be told we were too early (14.15) and should have arrived after 16.00. We just wanted to leave our luggage, which we did. Two of us chose the ground floor twin room and our other two friends went upstairs. That day all was OK. However, next morning, our wet room bathroom had the most obnoxious smell and leaving the light with fan on, did nothing to dispel the smell. The following morning we complained and Liz, the owner, came and said she couldn’t smell anything as she had no sense of smell and no-one else had complained previously. She suggested we put a wet cloth over the drain cover and brought us a piece of old towel. This did nothing to counteract the smell. Before we left, I said that she really needed to get the smell sorted out, she contradicted herself by saying she’d had plumbers and drain cleaners in to sort it but no-one could solve the problem. This has obviously been going on for some time. It was dreadful. Liz, who runs this establishment is ‘a blunt speaking Yorkshire woman’ she said. The rooms have velour hanging bedheads, velour covered bed bases, velour covered chairs and velour curtains. For the three nights we were there she never changed the towels, bath mat or flannels, nor were biscuits and tea-bags replenished, we had to ask for them and for fresh milk. The ground floor twin room looked out over the back garden where a black plastic bag was flapping in the wind caught up on some ironwork. I have to say breakfast was excellent each day. Any cereal you wanted, a big bowl of fresh fruit, fresh pineapple, yoghurt, cooked English or kippers. Liz wouldn’t do me just one scrambled egg but insisted I had two. She told us off for not eating all the toast. We are four 70+ ladies and I felt like a naughty schoolgirl. She didn’t let looking after guests interfere with her social life, she left breakfast pots on the table til she returned from days out. On our departure day she went out for the day, instructions were, leave your window open, prop back the door to air the room and push external door key through the letterbox. Our friends upstairs did not have any bathroom trouble so they would give this establishment more stars than I would. Sorry Liz, but I could not recommend you to others.
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