Dreadful experience. Loved the scenery, but we found most of the staff at this Hotel were rude, abrupt and unfriendly. Maybe it's their nature? We were advised that the locals were used to Russians, which is why they were rude, but that's no excuse. No manners- No please or thank you. When we ordered a drink the first question they asked was ”cash or card”. The buffet every evening was like a school canteen- overcooked food left for hours. No chef visible. No variation. We ordered a glass of their best red wine and were charged 7.50 euros for a small glass. It tasted nice, so we went to the local supermarket to buy a bottle and were shocked to find it was 2 euros a bottle! At breakfast time we asked for de-caffeinated coffee (medical reasons) but were told we had to pay extra for this. I asked why, as they cost the same price in the shops? The reply was - that's the rules. I requested they ask the owner to waive the charge because we were not eating any breakfast all week (intermittent fasting) despite being charged for it. The next day the reply was still no. The owner was apparently a female, but she was never available to speak to. We were not allowed to keep any food or drinks in the fridge in our room, and yet did give us a kettle when we asked for one. The housekeeping services did not clean our coffee cups in the room or the surfaces. We had no fresh bed linen in a week. The towels were very thin and worn- looked like they were very old. When we asked for 2 wine glasses for our room, they asked for our room number. As if we would not return 2 old, chipped glasses! There were no beach towels left by the afternoon, but they were very thin and poor quality anyway. 2 days before we came home they packed away all the beach sun loungers! As the beach was stoney, we could not lie on it, so we had to walk to another beach resort to sunbathe. There was no entertainment, so we played cards in the bar area, but the staff turened the lights off at 11pm! One evening I had a headache and so sat in the bar area with a mug of boiled water. The waiter was very sarcastic about the fact that I had brought my ”own drink” - tutted and shook his head because I didn't buy a drink that evening. We were made to feel very uncomfortable and as if we were an inconvenience. So much so that we went to a local bar to buy drinks rather than stay in the hotel. That is how they made us feel! It was such a shame, because the Port is beatiful and the views from the Hotel were amazing. We went on a fantastic trip to Lake Skadar and Kotor was lovely too. If we go back we would stay in Kotor. Coming home, the airport was very disorganised and unprepared for tourists too. No shops or restaurants. Queued for almost 2 hours to get through security & passport control- not enough staff on. No one was smiling. The locals need to up their game if they want to encourage tourists to return.
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