I had booked a single room for 2 nights with last minute.com. When I arrived they could not find it. Ok, not the hotel fault if the provider did not send it. But the receptionist was very rude. She kept saying "you have to pay or you cannot have the room". I tried to explain that I had already paid and we should try to solve the issue but she only seem interested in getting rid of me. Luckily I was able to get quickly in touch with last minute, they contacted their provider that re-sent the reservation with the payment. I went back to the front desk and told them that they should receive shortly my reservation but once again she kept telling me "you have no reservation". I calmly explained that it would probably take a couple of minutes. I sat down and 2' later the other girl at the reception (definitely more accomodating but she clearly was not the one in charge...). brought me the room key and apologized. The rudness was unacceptable as it wasn't either mine or their fault but being a host they should know how to treat customers who keep their business running. The hotel itself is ok, old but well kept and in a convenient location. The room was clean, vert big shower, comfy beds. No complaints there.
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