더 도그 & 건 인(The Dog and Gun)

We had booked to stay the weekend and were very much looking forward to it. As we had booked only a few days before we weren't too worried about the no-refunds policy. However the day after booking my husband suddenly came down with a serious illness. I contacted the hotel straight away, attaching a screenshot of his NHS app as proof, and although I appreciated we wouldn't get a refund I was hoping that they might change the dates for us. We were completely flexible about coming any other weekend and even offered some weekdays that we could do when they were most likely to have vacancies. We had planned to eat in the restaurant both nights, so if they had an empty room even at last minute when we could stay, they would only have profitted from our restaurant costs, but they were not interested, completely inflexible and refused to modify our booking. I would have loved to stay at this hotel but the whole experience has left such a bad taste in our mouths that I could not in good conscience ever book to stay there again. Family and friends were shocked that they were so unsympathetic. In this day and age I find this a very old-fashioned way of doing things.

Staff were friendly and welcoming and the room was clean and functional . Bottled water provided and was especially pleased with a flask of milk as opposed to UHT pods for tea. Bed was comfortable. The toiletries were some of the best I've e experienced.

Nice clean room, comfy beds bit noisy with the road but ear plugs supplied. I brought my own. Evening meal was lovely, big portions. Staff very attentive. Breakfast 8-10am 3 tables of 2 were at breakfast us included, service slow, 20 minutes before asked wour order by then it was too late for us to order as the other table waited 20 minutes for their cooked breakfast. Decaf coffee I couldn't drink because of the layer of oil on it, thought it was full fat milk but my daughter's didn't have it. All in all it's a lovely little pub.

We visited on a Sunday lunchtime and we're disappointed with the service. We understand that the Sunday lunch service is a busy time, however once sat it took approx 30 mins to get a drinks order placed, we had to ask for our food order to be taken. We were waiting about 1hr 20 for our lunch, we ordered just mains. Three other tables that had been sitted after us, were served before us. When we asked about the timeframe to receiving our lunch order, the staff came across annoyed and argumentative with us. The food was fine when we received it. The whole service just seemed unorganised and staff apprearing stressed and annoyed throughout. We have previously had a nice meal on Saturday (late afternoon), so this was really disappointing and we wouldn't want to return.

Can’t fault anything about our stay. Everything was to high standard. Room cheerful, comfortable and clean We arrived late in the afternoon and the staff managed to squeeze us in for a very tasty Sunday roast Service excellent. There is some noise from the road but the earplugs provided took care of it. We slept soundly. Highly recommended

Lovely room, staff were friendly and welcoming from the moment we arrived. Very comfortable stay, great food. Fab location for walks in the countryside.

Came here with family for an evening meal, service was extremely poor took 20 minutes to receive drinks and had to get the waitresses attention to order food. The food was ok (£22 for a pie ) but after waiting almost an hour we would of eaten anything. Even more frustrating when other diners meals who came in after got theirs before we did. No explanation from staff as to why we were waiting so long for our food. Wont be coming back

Lovely hotel, clean, and great hospitality!! Like at home… food delicious!! Good drink

Me and my family stayed for one night and we had our dinner at the hotel, foods were really amazing, not to mention that their staff were all sweet and friendly. Their breakfast options were so outstanding that you will never regret staying with them, I promise!