홀리데이 인 호텔 & 스위트 리치몬드 웨스트 엔드, IHG 호텔(Holiday Inn & Suites Richmond - West End)

여성 매니저의 훌륭한 고객 서비스! 깨끗한 방과 훌륭한 위치!

괜찮지 않은 호텔이고 서비스는 괜찮습니다

We called ahead to notify our late arrival; were told not to worry; then we surrounding of hotel was pilled with old mattress but then we were given a room missing mattress and under renovations, not to mention the smell; we refused it, and then we were told there were no other rooms. nothing they could do for us at 4am and nowhere to go after a 9h drive.

I was told at check in they were renovating, but they just need to start over. It was very dark and dingy. There were no towels in the bathroom and no phone yo call down to the front desk. I had to use my cell to call to ask for towels. It took 35-40mins to get towels because they were in the dryer. The toilet was broken wouldn’t flush. I had yo lift the lid off and put my hand in the back of the toilet to get it to flush and then had no towel to dry my hands after I washed them.

The building was under construction and just wasn't very tidy or clean. The lighting throughout was dark and made the place feel even grungier. The room was decent enough but we were left with no washcloths and only a couple of towels. There was also no TV remote. Saturday we returned to our room pretty late to find the smoke detector was beeping and needed a new battery. That's when we discovered the room phone didn't even have a cord to connect to the wall. I went to the desk and explained about the detector and the phone. The guy working overnight had no idea where the batteries were, there was no manager on call, and no rooms to move us to. Sunday unfortunately we left early in the morning and I didn't have time to talk to the front desk again. I hoped that overnight had passed it along. When we returned that evening still no battery replacement.

It was the worse experience ever… Room was dirty, no towels in room.. Sink and bathroom was dirty with a dirty towel hanging on the door… Garbage can was full and refrigerator was tilted forward so it wouldn’t leak water… Called down and asked for towels and told me to come down and get some cause they didn’t have time to bring me any to my room… No breakfast, no pool, no gym cause it was under construction and I had called 2 days before to make sure room was good to go and no one said the hotel was understand construction and that their was nothing basically open in the hotel… Horrible service and the 5th floor smelled so bad…

It was clean, all things considered. However, the water never got hot in the shower, and the toilet continually got clogged and wouldn’t flush.

This property is closing in May 2022. Undergoing much much needed renovation then will reopen as a Holiday Inn Express. Truth be told it should be leveled. A terrible property in most every regard.

Upon checking in we were assigned a single bed, when we made reservations for 2 beds. The hotel is run down. Housekeeping never came to clean, change towels or wipe down. The manager was friendly though. Hopefully the remodel is done quickly.