I stayed with my family for Attukal Pongala Featival... I am genuinely impressed with the hotel’s hospitality. The rooms were neat, Even though some amenities were missing in the rooms and had to request specifically also contacting the house keeping and Room Seevices via intercom was a hassle, I am willing to let go considering they were extremely helpful during the pongala festival, right from providing space, offering healthy cool drinks during scorching heat and allowing us to freely roam... Car parking was not as expected... Breakfast - Top floor restaurant ambience was good... Food was mildy unorganized and finding what were available were infuriating... Providing a board of available food would be extremely helpful But I think this might be an intentional ploy of the hotel to discourage ordering some food... Also Coffee was out of stock even before the stipulated time and the Chef casually said coffee is not available and did not even take any effort to prepare and cater to my request... On second thought i feel 4 stars would be more deserving, Also I wonder what are the criteria for calling a hotel a “4 Star Hotel”
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