컴포트 스위트 더 콜로니 - 플라노 웨스트(Comfort Suites the Colony - Plano West)

Great place to stay!.. The breakfast was on point👌🏽.. Pricing affordable! Service & Housekeeping was great! Overall Great place to stay id defiantly recommend a stay with comfort suites The Colony!!

I had a very good stay. The room was clean and comfortable. The breakfast was good and the staff were very helpful.

The front desk is very helpful and attentive to guests' request. There is Walmart near by. Parking is free at the hotel. Love the spacious room and separate sitting area. It is complete with all necessities in the room (ironing, fridge, microwave, hair dryer and coffee maker). Breakfast starts at 6.30 for weekends.

Maid service had to be requested. Room was no cleaned. Ants in room. Bathtub finish was peeling. So much deferred maintenance throughout. Breakfast was terrible,

The workers at the breakfast were very unfriendly and not helpful at all. All of our towels were dirty. The sheets were dirty as well. Overall I was not happy with my stay

The property around the hotel was dirty, trash in shrubs. Ice in the parking lot from a leak somewhere left untreated and dangerous. The exterior door had a rock holding it open and unsecure, removed it twice and it was replaced. Hot tub not working, elevator not working. Furniture, carpet, towels and curtains in room had stains on them. Large pieces of paint flaking off in bath tub.

Unsafe environment with exterior doors circumvented and ignored, construction not indicated in advertisements and not clearly marked with appropriate warning signs, tape or other deterrents. Tripping hazzards at door threshold by large warn hole in filthy old carpet. Stench in room. Shower unclean and spray nozzle shoots water out sideways onto floor. Many holes in light blocking screen, neglect. Elevator inoperable. Grounds in substandard disarray. Unprofessional management being quite loud, singing to earbuds very early in morning to awaken guest, intolerable boisterous conversations throughout early morning hours. Management says guest are wrong, denying unprofessionalism and making crude accelusations in a defiant and defensive protest to confrontation. Management failed and neglected to cancel the reservation as promised after request was clearly made. Condescending remarks by staff. Unsafe and substandard conditions. Staff refuse to refund. Horrible representation of the brand.

The fire door was broken for several days, and they started remodeling when i was there. Had i known i would have stayed somewhere else. I will return after the remodel is done. You can't beat the price for the location.

The property was ver dirty and the staff at the front desk were unbelievably rude! The light above the sink would not turn off which is out in the open in front of the King bed. At breakfast there was old crusty crumbs in the waffle mix, the spray for the waffle mix was out of date expired in September! There were gnats flying around the juice machine at least 20 of them! There were crumbs all over the floor in the room and in the hall! Overall experience was terrible! Since the light kept us up and wouldn’t turn off I called the front desk to see what he could do and he said “well I’m not a technician” then I said could we get a refund of some sort, he said “ you’ll have to call management on Tuesday morning” then with no bye or anything he just hung up! Very bad service!