타이 빈 호텔

I came to Nam Dinh for a 2d/1n research outing as I do 150+ times a year in Vietnam. Check in begins on the 5th floor which is also where the action is (they have a full bar and some food service options during the day). Life Pro Tip: This hotel uses great technology to save energy. When you leave the room, the hotel automatically deactivates the power sockets in the room. (1) If you need to keep charging your laptop, phone, or Airpods, you'll have to use the power socket behind the mini-fridge. (2) The internet also seems to have its own agenda for disconnecting and forcing users to re-authenticate - suggest you avoid it and continue use of your 3G/4G or personal hotspot. Overall the hotel has an upscale hostel vibe. Good community and food options. Good and committed customer service team (although my reception and initial contact with the hotel could only be described as a bit rough around the edges.) Rooms are equipped with two bottles of water, plenty of towels, a bum gun (voi ve sinh) It was nice to meet Mr. Phuong, the general manager who is highly affable and cares greatly about the customer experience. Indeed if not for him, my review might have been a bit more scathing. Last but not least, the free secure self-service lockers and the vending machine that accepts VNPay QR payments were a nice touch. Will be interested in returning to this hotel in the future.

Worst staff for the swimming pool, just for explaining they need to call the reception, and very bad attitude, i dont know why would a 4 star hotel hire a person with bad attitude that cant speak english at all. They Can't explain well about the situation of the swimming pool. I'm so dissapointed with the service of the staff, so rude, and keep saying swearing in vietnamesse when i ask the situation. It is not nice at all. the only good thing is only the old security guard on the motorbike parking even he can't speak english but he work so profesional, at least he try to keep polite and nice to the guest. I don't know this hotel i thing use a very bad management, i never have difficulty when stay in sommerset hanoi or metropole. But this hotel its realy a shame. I do not recommend to stay in this hotel because of the hotel swimming pool attitude. Is the worst, rude and not nice. Also not profesional to the guest. The room its spacious, swimming pool it just soso. Food and snack on the swimming is overpriced. The snack itself it just a street snack not even sell a 4 star hotel snack. This hotel it not worthed to stay in, they just sell the star but the service and attitude of the staff is just motel service.