소네스타 셀렉트 템피 다운타운(Sonesta Select Tempe Downtown)

Fantastic personnel and management were completely rude. They were already in our room we can complain within 5 minutes of us checking in and barely gave us a chance to unpack our bags before they were on top of us complaining. They also give us a problem with that our Caribbean parked in the parking lot even though the hotel states that if we pay the $15 we're allowed to park there which we did and for no reason at all they were just about to extender reservation until management at the last second walked up to the front desk and gave us no reason that we were unable to renew. We will be speaking to a higher up about this but I would not recommend this hotel

酒店附近超市、餐館齊全，很方便。

The hotel is decent, nice rooms, good location. However all was overshadowed by the lack of concern the hotel staff has when a problem arises. I was over charged 460USD and 4 months later I still don't get the refund. I have been following up with them every week, if not nothing would happen. I called once from overseas to see where my check was, and the lady put me on hold while she was taking care of someone else. She then had to google how long a letter takes to arrive to my home town, because they had no tracking number or anything. There lack of concern and lack of accountability is truly astonishing. 4 months later they cancel the check and send one through FedEx with no rush, just regular two week delivery. Who cares how long it takes to arrive after all the this time. And I still don't know if I will be able to cash the check since I am not in the US, something that they still haven't answered. It is a shame since a good stay was overshadowed by the poor costumer service you get once a problem arises.

The shower door doesn’t remain closed. I think it was installed backwards The bed was not made the second day .

Close to good restaurants we stayed here before heading to airport. Would highly recommend for a great option before flying. Also has a laundry.

Parking 15$ a day, key cards had to be reset frequently, 25$ to check in 2 hours early with rooms available

The walls are very thin at the hotel and i could ĥear the conversations and activities of those in my neighboring room. It was also noisey in the hallway as people walked by my door.

Didn’t not get a breakfast voucher after I paid for one when I got my key. Was dirty smelled like clean chemicals. Was told breakfast was at 6:30 but the worker was not ready had an event to go to so had to get ready to leave come back down to them asking for my breakfast voucher that I never received at this point I’m upset. Waited for the front desk to help me and didn’t believe I had a breakfast voucher. Ended up convincing him that I’d did pay and that they never gave me one. Long story short I got a bowl of oa**eal with strawberries with no milk and was late to my even. Very unsatisfied will not be back and won’t recommend

There’s a sewage smell in the Lobby. At first you might think someone cut the cheese but it’s there every time you enter or leave the lobby. This is our only complain.