Everyone was very friendly and exceptional hospitality by the team. Will definitely recommend to our white people guests as we're also in the tourism industry in Penang.
Except for the dining Sidai restaurant service staff, bad attitude and even giving faces when chef kitchen asked them to prepare things missing. My husband is a hotel chef for 10 years so he knows how to operate a 5 star hotel. Didn't keep baby chair clean too, full of dirt (serious not like some dirt). Should be in SOP to wipe everyday, but luckily service crew help me wipe upon asking. Spot another couple brought baby too and they wipe themselves while GM kutuk them then they still watching customer wipe themselves without go in front and said I help to wipe, so hilarious 😆You're charging a lot for this resort, so I expect at least 4 star service.
Room cleanliness can be improved, especially bathroom. Dirt marks between tiles can be easily fixed by just putting tile grout then problem fixed. Room photo is different from the one listed on Agoda and Trip.com so there's a expectation vs reality scenario but I am okay with a smaller room, just that maybe others won't be happy.
30개의 리뷰