Movenpick Resort Antalya Tekirova

나는 10월 초에 이 호텔에서 5박을 머물렀는데 정말 훌륭했습니다. 해변은 화려하고 객실은 바삭바삭하고 깨끗하며 음식은 맛있었습니다. 호텔 경영진은 호텔에서의 체류가 원활하고 쾌적하도록 모든 노력을 기울였습니다. 또한 모든 고객에게 개별적인 태도를 보여준 리셉션 매니저인 Abdurrahman에게도 감사드립니다.

작은 방, 불친절한 물건, 매우 작은 수영장. 엔터테인먼트는 끔찍합니다 !!!! 음식은 맛이 없었고 그릴은 매우 더럽습니다. 전반적으로 매우 실망스러웠습니다. 아이가 있는 러시아 가족에게 좋을 수 있습니다.

우선 바닷물과 풍경이 훌륭했습니다. 아주 편안한. 때때로 너무 붐비고 물건은 피곤했지만 일반적으로 매우 좋았습니다. 밤의 음악(러시아어가 아니었을 때)도 좋았지만 나는 음악과 프로그램에 4점을 준다. 음식은 아주 좋았습니다. 장소는 가족 친화적이지만 일부 사진 작가와 스파 종사자, 애니메이션 그룹은 성가신 일이었습니다. 그러나 다시 일반적으로 완벽했습니다.

We stayed for the first time in Royal Diwa. We initially reserved the club room, which was not ready by the official check-in time. There had been a misunderstanding and our check-in was lagged because of the cleaning taking too long. Having seen our tiredness, the hotel’s Assistant GM, Unsal Yagucmen, upgraded us to the hotel’s main building. Our room was very specious, with a large balcony. He was taking care not only of us, but also each and every guest at the hotel. Also the personnel was very helpful. The food was amazing, with tons of variety. The dinners were complemented with a special concept every evening (e.g. Mexian, Far East, Italian). The beach was very gorgeous that allowed us taking long walking tours. One week of stay was never enough, I already plan to go in a couple of weeks again!:) Thanks for the amazing hospitality!

For context, I used to be the Head of Europe for an international hotel chain with over 50,000 hotel beds. We had a disgusting experience with the Movenpick. We saw the reviews that the hotel had missed the opening date for the beginning of May. We were assured by Accor (on their main website contact telephone number) that it would be open for 19th May. We were assured by the staff at Movenpick twice (Mustafa was one of these people) on Instagram and email that the hotel would be open on 19th May. So we booked to stay on 19th May. We checked again on 14th May and were told the hotel was still open on 19th May and then …….. 38 hours before we were due to take off on holiday, we were told the hotel would be open on 5th June. No apology, no help in finding alternative accommodation. Nothing. I’m staggered by the utter lack of professionalism and respect for a company that is supposed to be in the hospitality industry. I’m sure the hotel will be amazing when they eventually open, but I am very worried with the top down lack of customer care or management when people spending significant amounts of money are treated in this way. How simple is it to send one generic apology to the email addresses of all the people you are letting down? Disgraceful.

The hotel postponed the opening twice. No information, nothing. My family with 6 year old boy are left without vacation, and he was waiting for it so much. I don’t know how to explain to him that some people aren’t able to keep his words. I send an email to Southsideh, operating company of Movenpick Tekirova and had an answer like - “we have informed all our partners about postponing of opening, no help from our side”. Our travel agency is still trying to find a replacement for us, but no hope, because now prices are much higher than it was 2 months ago, when we made a reservation. Thank you Movenpick for our vacation and I hope that nobody will book here!!!

Classic of the genre, our tickets were bought also on 27 April, but for our family they moved the tickets from 9 May to 19 May 🤣🤣🤣 the reason is that they don't get the right amount of visitors..??. a very unfortunate holiday for a family of 11 !!!!! , we had an incredible experience in Egypt with Movenpick, it was a disappoin**ent to see Turkey's attempt to be so inefficient and incompetent in all matters, and also in the communication, when it lies to you about being okay up until the last moment... Definitely not recommended. Customer service is the core of this business, unfortunately Movenpick Tekirova has practically none.

11 ve 18 yaşlarında kızlarım ve eşim ile birlikte çok güzel 6 gün geçirdik. Daha önce Belek-Lara taraflarında çok daha pahalı otellerde defalarca aile tatili yaptık. Acenta sahibi bir arkadaşımın önerisi ile Royal Diwa Tekirova yı denedik. İnanın o pahalı otellerden fazlası var eksiği yok ve o otellere göre çok daha uygun fiyata. Bir kere yeme-içme konusunda çok iyiler, yemeklerin lezzeti oldukça iyi ve çok çeşit var. Günün her saati otelde yiyecek ikramı var, hiç boşluk yok. İçecek konusunda bence aşmışlar, marketten alır gibi orjinal kutularında veriyolar içecekleri, açık yada makine içeceği yok, otelin içinde artı bir ücret olmadan Starbucks var ve büyük kızım hergün orada bayağı bir zaman geçirdi. Kaliteyi anlamak için bu detay yeter sanırım. Akşamları gösteri ve canlı müzikleri ile çok güzel atm**ferler var. Jazz Bar ı mutlaka deneyin biz eşim ile oranın ambiansına ve canlı müziklerine bayıldık. Havuz, deniz aqua hepsi çok rahat yürüme mesafesinde ve çok iyiler. Ne havuzda ne plajda şezlong bulamama sorunu yaşamıyorsunuz. Gittiğimiz dönemde otel ful doluydu ve buna rağmen hiçbir yerde sıra yada yer bulamama sorunu yaşamadık, barlar ve restaurantlar dahil. Çalışanların müşteri ile iletişimler çok iyi ne isterseniz hemen yapıyorlar. Birde otele girişte size müşteri ilişkilerden bir personel atanıyo ve siz çıkana kadar bütün ihtiyaçlarınız ile ilgileniyor. Bütün bu kalitenin oluşmasında Genel Müdür Yardımcısı Ünsal Bey in büyük emeği olduğuna inanıyorum. Adam makamında oturup rapor beklemiyor, sürekli sahada. Plajda, barda, restaurant ta, havuzda... sabah akşam sürekli görebilirsiniz kendisini. Ünsal bey işini iyi yapan nadir insanlardan, iyiki bu işi yapıyorsunuz Ünsal bey. Son akşam yemeğimizde her tatilde yaptığımız oylama sonucuna göre 4 te 4 oyla seneye tekrar Royal Diwa Tekirova da olacağız inşallah.

Bugra, Ayza at Anchor Restaurant and everyone else was very warm and welcoming. This os fish restaurant with delicious main course and we enjoyed the desserts! I had a great time with my familly Best expirience out of all!