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이오타 호텔 트빌리시
트빌리시|Crafting Corner 23까지 거리: 0.16km
This is NOT a 4 stars hotel, more like 3 stars! 1. The cleaning service of the hotel was very bad, there was spider web in the corner of the ceiling. The bathroom floor was never mopped during our stay. 2. We requested a calm room, we received a room on the forth floor (#419) that directly faced the fan of the ventilation system of the restaurant located in the lobby. The operation sound of the system made it impossible to open the window due to the blowing sound and the cooking smell coming up. 3. The AC is a different story in this hotel; it was very hot and we couldn't control the temperature inside of the room. It was set on 27 degrees! When we addressed this issue with the receptionist, he explained that the AC system is central and many other customers complained about the same issue, and there's nothing that he can do about it. 4. The bathroom utilities had an EXPIRED SHAVING CREAM that caused us a skin rush. 5. The first day that we arrived, the weather was very bad, it was heavily raining. Upon check-in, the receptionist (Mariam) refused to let us do the check-in before paying the full amount. We went under the rain looking for a place to exchange money. They even gave us a wrong location for an exchange office. Later on, during our stay, we discovered that the receptionist offered free umbrellas to the guests when the weather was bad, while in our case she didn't bother herself to! 6. The mattresses and the pillows were not as comfortable as it should be for a 4 stars hotel. 7. The lobby has always cooking and deep frying smell coming from the restaurant located at the ground floor. 8. The room is always dark even when you turn all the lights on, and the TV has only Georgian and Russian channels. 9. The shower head was leaking water, it was fixed later on by the staff. With every shower the bathroom floor was flooding due to the lack of a glass barrier. The towels were replaced by torn ones several times during our stay. 10. The gym is not located inside of the hotel as advertised on booking. 11. The minibar was empty, and when we checked in we found an open sugar sachet left from the pervious guests. 
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