홈2 스위트 바이 힐튼 호트 워스 포실 크릭(Home2 Suites by Hilton Fort Worth Fossil Creek)

3rd stay at this hotel. Very clean rooms, hope they continue ‘covid-clean’ standards!

Great experience, friendly!

I booked through *******, and I was charged $11.00 more than what ******* showed. ******* had all the taxes calculated. I received a mystery fee!! The lady working the front desk was unpleasant. The condition of the hotel was neglected, not clean, and not tidy. The free breakfast was low quality with very limited options

I work as a nurse and work night shift. I requested for late check out and they said no. I wanted to sleep a little longer. My friends and I rechedked im for our conference for another 4 more nights but they never clean the room and bring us towels. To ask for stuff I had to go downstairs and frontdesl is not always there to help

The bedding to the sofa bed was missing. The property had no paper towels available for the room . The breakfast choices looked old and stale not fresh . The restroom shower has mildew stains

My stay was very enjoyable. Rooms clean, breakfast was good, hotel quiet, pool clean. Overall nice place. I booked with a 3rd party which changed my dates in the middle of booking so when we arrived at the hotel they had no reservation. I had to call the 3rd party and inform them of THEIR mistake, which booked me for June 24th - 26th when it should have been May 27th - 29th .They were able to fix it with the hotel but it would be a price difference of $86.00 . And a 10 dollar a day pet fee. I paid both. My 2nd day there I was then informed of a mistake. Not 10 dollars a day pet fee, it's 75.00 pet fee. Okay, I draw the line. Y'all's mistake, not mine. I refuse to pay anymore. 2 days after check out, my card was charged the 55 dollars to go with the 20 for the pet fee. A 55 dollar charge that I not only did not authorize but blatantly refused to pay. I give HUGE thumbs down to any company that takes advantage of having your card number and charged unauthorized fees to it. I will never recommend any Hilton Hotel bc of that, nor will I ever stay at another Hilton Hotel bc of this issue.

I would not stay here again. The bathroom fan you’re unable to turn off and it is LOUD. Even using the large sliding door and shutting it you could still hear it constantly. The tv doesn’t even work right. It kept losing connection every 10-24 secs. Drive me crazy. The fridge door would shut right. The soap thing in the shower kept popping off. Right at 11am on the dot there’s a knock at the door. I had gathered my things and was ready to leave. I’ve stayed at so many hotels and this has never happened. On the dot. Knock knock knock. Lol just wow. The toilet hadn’t been cleaned. There were pee dried droplets on the seat. So yeah. Besides the 11am get out warning the service was great. I believe her name is Octavia. She’s a sweetheart. She worked evening. Very friendly and warm. Really appreciated her. There was plenty of parking and it’s free. The main lobby door has to be open with key at all hours. I don’t mind that. Feels safe. The patio thing is right out front by the main doors. Not appealing to hang out at.

Staff on the property were very friendly. The room floor was extremely dirty, walking across it my socks would be gross.

BED BUGS. Didn’t even stay the night, saw bed bugs on the couch, alerted management and they tried to move us to another room as they mentioned they’re already booked. Meaning someone coming soon was going to get placed in the room with bed bugs. We found them in my car and at my friends house as they traveled with us. Then the manager was mad that I requested a refund.