브라보 타나우안 호텔 후기

좋은 장소, 깨끗하고 좋은 서비스

매우 좋은

위치는 고속도로변에 있어서 좋습니다. 직원과 경비원은 정중합니다. 시설도 훌륭하고 깨끗해요. 확실히 이 호텔로 돌아갈 것입니다.

서비스도 좋고 방도 깨끗하고 사람들도 너무 친절해요

좋은 호텔

Room is big and clean. Service are also good.but the hotel is far from the airport.

After reading the reviews, I was looking forward to staying at the Bravo. That positive expectation soon faded when I stepped into Room 312 and heard the incredibly loud road noise right outside my room. I quickly returned to the front desk and requested / pleaded for a different room as Room 312 was at the end of the hall, placing it closet to the traffic. This request was quickly denied citing occupancy reasons and with NO ATTEMPT to check the computer. I returned to Room 312 and dealt with the offending loud and persistent noise. The noise finally waned around 0200, but was quick to ramp up again by 0500. I am aware all guests are not "sound-sensitive." I understand that is one of my shortcomings. However, this is the first hotel in years, that did not make a genuine attempt to accommodate my needs. I have four more sleepless nights ahead. If you are the least bit "sound-sensitive" - AVOID Room 312 at all costs! ANY OTHER ROOM on the same hallway will provide you some distance from the adjacent road.

My mother who is 74 yrs old walked in & reserved a room for her & her sister last February for a stay on August 10 until the 14th . However, her sister can no longer travel due to health issues & thus the reason why we need to cancel the room. My family tried to discuss this with the hotel (personally & via phone) & get the refund or at least a meal voucher but the person that they have spoken to ALWAYS refused & said that it cannot be cancelled NOR get a refund & the only possibility is a re-booking, which again is no longer needed as my mom just lives in the same area. The only document that we received regarding the reservation fee/down payment of php 2,000 given last February, stated NO information or whatsoever that the reservation cannot be cancelled nor refunded. My mother was not even verbally notified or whatsoever about any cancellation policy. So to be able to not cancel & have a refund nor even just a meal voucher to be spent at your hotel restaurant is just NOT ACCEPTABLE. I tried to again contact the hotel twice via email to find a solution but until now, no reply from their side. In conclusion, BEWARE OF THIS HOTEL! DO NOT PAY IN ADVANCE as you will never get your money back even if you were not informed of any cancellation policy.