오울 앤 더 푸시캣(Owl and the Pussycat Hotel & Restaurant)

What a unfortunate stay. I booked a suite for 2 nights but could only stay for one. It was non refundable, which was fine, the mistake was mine. I never asked for a refund of any type. Despite informing the hotel of my new arrival date (and paying for two nights), they were not prepared for my stay and said so. My room air conditioner didn’t work all night (which is a big deal in Sri Lanka). There was no available coffee until the kitchen opened at 7:30 (despite their website stating a coffee machine). No room service. I called about these issues but was told no one was available to help me. The worst is the GM blames others for the lack of care and response. Hiccups happen, I don’t mind, but a GM who displaced blame sours everything for travelers and staff alike. Nearly 1k spent for my 17 hour stay, which could have been a bargain if they were just kind and responsive.

On arrival we were upgraded to a larger room. The room was fitted with very short, rock hard bed made of wood and a AC not able to cool the room at all. After telling the hotel about our bad first night, they moved us to a much better room, with a comfortable bed and a well functioning AC. Very friendly staff but bad communication (the rock hard bed the first night, a malfunctioning laundry machine that apparently made our laundry come back dirty and they initially wanted us to pay full price for the service). Nice breakfast and good food. No beach access from the hotel which was a surprise for us. Overall a nice experience but not worth the high price.

We were very happy with our stay and the room was perfect for a family of 4.