The staff at the reception was rarely there. There's an whatsapp number, but I've never got a proper response in time. Make sure you call them if you have something urgent.
I had one such bad experience in the following: I had a problem with the physical key to the room. I tried to call the staff via whatsapp, and was told that he would arrive in only 30 minutes - that was already 23:00 in the midnight. Fortunately, he came within 30 minutes. Had he not, I would definitely have switched to other hotels.
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