캠푸에스토한 하이랜드 리조트(Campuestohan Highland Resort)

Spent almost P30,000 at your resort, expecting a great time, but it fell short. Dead bugs on the stairs and a room stench welcomed me and my family. Asked for a new room, got a Lysol spray. Toilet issues, messy plumber, and no front desk help. AC struggled, hot water issues, and no real solutions offered. Despite my concerns, only got 500 pesos back. Disappointed with the experience and hope you take this seriously for future guests.

I like the place it’s so wide, beautiful and has a lot of amenities as we enjoyed our stay. However, the room that we rented didn’t have hot water for shower, TV wasn’t working and people smoking everywhere most especially in the Veranda near to our room, it’s not so safe for us. There should be the designated places to smoke.

We spent overnight here and the experience was great especially we have small kids. They had so much fun running and playing around. They did not really enjoyed swimming at that time as it was too windy and they felt cold. The place is perfect especially for the kids, they have plenty of swimming pools and play ground. Acommodation is poor, the price is expensive to what they offered. The room is poorly/cheaply constructed. The door was so noisy (made of galvanized sheet), poor lighting, not properly cleaned and have limited water/hot shower. The shower stops, so be careful not to spent more time showering otherwise you cannot rinse yourself. Restaurant/food: they served the same food from lunch to dinner. Note, the food were there exposed all day, what was left behind from lunch is still served for dinner. NO food safety. They don't do "made to oder" food except for sandwiches, hamburger or fries. Staff are friendly. Booking experience thru their website was ok. Bit disappointed that they have limited information about their rooms. They only showed limited accommodations on their website, where you are forced to book what is available but when I called them to change the 1 room I booked (as their website only showed one room available) but they had more. Just regret that I did not book over the phone. I thought they are fully booked at that time as they have have only limited rooms available online, but maybe that was their marketing strategy as when we are there, very limited people stayed overnight. So far, our experience was good, happy to see the kids had fun. If you are planning to stay overnight, dont expect a lot on the accomodation and food -these are very basic that caters quantity not quality!

Didn't like that the sheets, towels and the extra foam mattress were not very clean, it lacked rugs, hand towels, some lights were not working, the stand fan was wobbly and looked like it would break apart, the room was dim. The dining room tables and chairs had ants. There were very limited food choices

I and my friends just got home from campuestuhan highland resort,.I guess I need to write and post this review for them to evaluate their service and all. 1. SLOW AND POOR ONLINE PAYMENT TRANSACTION- it should be a surprised birthday celebration for our friend and it was planned by his husband but the thing was it was difficult to call someone in their side who will assist and confirm If the payment was received by them. We paid in half for 2 days, and when were about to check out my friend settled the balance of our stay. She was so shocked that the amount endorsed by the their staff is not the same amount she deposited in advance. .. good thing was one of our friend managed to keep the receipts in his email.. You guys should have a proper endorsement, specially in this kind of stuff. As what I observed in your information desk or F.O you don’t have any telephone or even a desktop where you can monitor your coming and outgoing guest. it is very important because most of the people will transact through online to easily without hustle. 2. ATTITUDE and POOR SERVICE - when we arrived we don’t feel a warm welcome by the Front office staff, or just ask how’s your travel or what because we’re so delayed to check in because of some malfunction of the car. I’m not saying here the we want to be felt important. I’m just giving you a tip on how to make your first time guest to be your repeated guest. And when we’re about to check out not even the F.O or the guards when we left said. thank you for visiting or come again, or How’s your stay at campuestuhan. .. .. it’s just so sad if all of the guest that came here feel what we felt. I don’t know why some of their staff in the restaurant, when we will ask question they don’t make an eye contact. And I don’t like how annoyed their face look like.. they keep doing what they’re doing even we asked them a question. And the end we don’t understand what they said. 3. INEFFICIENT HOUSEKEEPING- I don’t know if the housekeeping staff knows that we’re four staying in a Bonita hut but they given us 2 towels only, good thing we brought some towels. It’s really hard to call or ask them because you have to walk before you can ask what you need. .so by the next day good thing they give us complete toiletries including toothbrushes as well. 4. LACK OF AMENITIES- the room is nice but there is no TV, no ref no telephone.so sad. 5. WE JUST LOVE THE PLACE AND THE VIEW.

There was no wifi, water pressure for shower and sink was a trickle. Staff was mostly unavailable and my biggest complaint was that the lifeguard on duty at the kids wavepool barely raised his head from his phone to look at the kids, it was ridiculous. Besides that the options for the kids were pretty nice.

We ordered double room, but was double booked and got one full bed cottage, bed room for 6-8 persons, bed was hard and much ants in the room. Cipline only can hold persons below 65, so none of us got to try it. No wave due to they only wanted to run it if there was plenty of peoples. The Dinosaur park was nice at night, nothing was going on during day. We cut a 2 day holiday short and only stay 1 day.

The place is very clean the staff very nice and accommodating the service is great

Clean, staff were great and checking in was fast