We were so looking forward to our 2 night stay at The Manor in Crickhowell. Our niece had bought us a voucher for Christmas so we thought we would treat ourselves and we paid an additional £280 for a DELUXE room (which worked out to almost £200 per night in total). Perhaps my expectations are too high, but the room we were allocated was not deluxe in my mind (I have worked in hotels and feel we were penalised by using a voucher). Our initial view was that the room was just ok. It had an amazing view which unfortunately we initially focussed on). So unfortunately we didn’t notice the defects when we first arrived, and had unpacked and gone for dinner before really realising how grim it actually was and felt it was too late to say anything by then (not that anyone asked us at any point if everything was ok, including the receptionist who checked us out). The good: it was an absolutely beautiful view! Breakfast was excellent (and served on lovely hot plates), the staff were lovely (especially Sheryl). The bad: (see pictures), but scruffy room, cracked and chipped basin, mould around hinges on bathroom door, cheap furniture (one still had the sticky labels on showing how to put it together), mis matched carpet, chipped and scratched paint on walls and shelves. Just generally scruffy, tatty and completely NOT deluxe. I’m sure the management will reply to say they will take more comments on board, but it really took the shine off our whole stay 😞 and feel so disappointed.
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