베스트 웨스턴 플러스 리버풀 시라큐스 인 & 스위트(Best Western Plus Liverpool-Syracuse Inn Suites)

Our room had a large sticky spot on floor and we were disappointed to find the pool was under maintenance. We did not see that mentioned anywhere. Now we know to call ahead.

Would not recommend, there was active repairs going on in our room, tons of noise, linens were dirty on arrival.

This place is terrible. The check in receptionist, an Indian lady attitude is rude and terrible. For the deposit, she asked me swipe credit twice, actually after first time swiped card, she said it wasn’t successful but I saw the machine shows processing and then approved, then I check my online banking it shows one transaction on pending. However, she refused check in and forced me to swipe credit card again. As results, I show my online banking showing two transactions under pending which means it was double charged. However, she argued she only charged one time, asked me call her manager. And then I said can you double check with your manager both pending transactions will be released after check out, and she said her manager is off. Overall conversation her attitude was so rude. I never had this experience in any hotel before. I rate zero out of ten for this hotel as the receptionist is unprofessional and rude.

I checked in little after 3 to tell me that no room was available… I’m confused.. so waited for room to be available… then I get room tv doesn’t work … Then get call saying this room has been booked by someone else she’s not sure what happened.. i said I just showered and im trying to sleep… im not sure what happened but I left room felt uncomfortable thinking someone would show up .. I went back to room to leave tip for cleaners and dropped off key to desk telling guy tv didn’t work and no response or apology.. This isn’t a norm for this place I use to feel very comfortable here .. Just sad seeing this change.. plus piles of dirty linen all over the hallway too..

Very basic non friendly staff Properly needs more cleaning Employee sitting in lobby on phone

There was a fake eyelash in the tub, no microwave. The shower didn’t get hot and the refrigerator didn’t get cold.

It was a very quiet location with no road traffic noise. Very clean. The front desk woman was very pleasant checking in and checking us out. We weren't fans of the square pillows on the bed, but that's more of a chain issue and not specific to this location. I prefer to make my own coffee, but for some folks, the instant coffee machine that allows you to pick your specific type of coffee is a novelty.

Everything was great except the shower. The water was like warm at best. But once I got out of the shower my stay was wonderful.