On arrival at the holiday park, being allocated our accommodation and parking outside to unpack before moving one of our vehicles to the car park as directed by the reception staff on completion, we were approached by a member of the staff team advising that we needed to move one of our cars. They were advised that we were unpacking and on completion would do so as advised by the reception staff. They advised that ‘We had better hurry up otherwise someone would be coming round to tell us off!’ The accommodation and its belongings provided was dirty and required cleaning by us prior to use despite being advised that it was ready for use. There was food debris in the kitchen sink and ants all over the worktops, in the kitchen cupboards and over the oven. We were advised that there was an issue with ants and were provided with 3 ant traps by housekeeping, that did not ease the infestation. We were told that maintenance would be ‘spraying’ the site due to the influx of ants but they were busy, so would get around to it when they could. The same was said when we could not open our bathroom window and maintenance did attend (despite being busy) and broke the lock and handle, advising that a new one was now required, but they did not have a replacement and were busy! The doors to some of the rooms in the accommodation did not shut and the hinges on the wardrobe in the main bedroom was loose so the door was resting on the drawers of the wardrobe, leaving it not fit for use. Two days in to our holiday and a visit to the reception team to chase up these outstanding works and also the internet that was not working. We were advised by a female member of the team in her blasé attitude that maintenance were still busy and to telephone the reservations team as they may be able to help. She obviously had not yet completed her customer service training which was evident of her attitude and response and her lack of detail of asking who we were and what accommodation we were staying in! The bar and the restaurant left a lot to be desired (when it was actually open) We managed to partake in 1 meal at breakfast which was evident of a child size portion despite being called ‘The full Monty’ At other times, we were advised that the restaurant was closed despite meals being served to fellow guests! The bar staff were lethargic and had no recall of completing drinks orders and who they had or were serving. They spoke in derogatory terms regarding the venue and referred to what customers there were (and there wasn’t many) in such terminology that was inappropriate and discourteous to the individual. The staff were very quick to ask for your facility pass despite having previously seen it a number of times during your presence in the venue…..unless of course you were one of the clique or a regular! Though this is probably understandable the lack of recognition and ability to pour a pint, in place being served something that would have looked more acceptable on a cornet
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