Moonlight Hotel - All Inclusive

Hi spent seven days in moonlight hotel was clean and spacious rooms .Provided pack lunch as we arrived early hours it was out of season as season starts 1 June but resort is Like visiting a COVID hotspot and I would not recommend resort hotel was absolutely dead with more staff than guests staff mixed reactions some were very good some terrible like they had just started and younger staff playing on there phones and not interested our maid was lovely 1 or two other bar staff and reception staff ok . Air con started leaking but was resolved following day This hotel is rated 5 but seriously 3/4 star is more likely food was ok but not hot would not stay here again not because hotel as a lot of problems can be rectified with staff training.But because resort was beautiful but dead no entertainment due to out of season

Only one thing deservs 5 stars- the close beach. The food was awfull!!! tasteless and very greasy. Dirty pool and generally dirty hotel. My family was very disappointed because we expected sth different. We were very happy when the stay came to an end.

I would rate everything terrible except rooms. The rooms were big enough and the cleaners were good and pretty helpful. Other than that i dont know why the hotel is rated 5 stars. Its more like 2/3 stars hotel. The staff is really unfriendly, we booked room with sea view and the guy told us that “ my manager gave u thr room with not really nice view , if you give me some tips i can change it” This is not how staff should act on 5 star hotel. The food is awful, usually cold. Alcochol is bad because theres is not a lot of varriety .

The experience overall was very good as I did not know what to expect having never been to Bulgaria There was a wide selection of food The rooms were clean A special mention to Nick( dining manager)Jess(dining)Elias(bar)Helena +Natalia(reception)Maria and her team(spa)-who i found very helpful The beach was very near the hotel The bus stop was only a walking distance On the downside there was a male receptionist who was not very welcoming (one night told me off for asking for some water to take to the room and to use the water dispenser next time😳)

1* Hotel, I don't know who let these scammers keep 5*. Smells like dumb everywhere! Food horrible, restaurant as a 90's cantine, dirty, you cannot drink anything from All Inclusive, it is plastic everything. The Air Conditioning was not working and they didn't change our room because it was after 20.00 o'clock, I was complaining even booking, nothing...and it is impossible to sleep with the windows open because there are mosquitoes and bugs and they don't have windows nets. THE PARKING HAS MAX 10 SPOTS.

Lovely hotel and staff. Right in the beach. Within walking distance to the harbour and restaurant. Rooms are clean and spacious. Balcony we had was massive overlooking the sea. Food was okay not a massive selection but always something to suit everyone. Pools were clean and well maintained. The spa is worth a visit if you get time.