Our experience at this so-called 5-star hotel in Bulgaria was a nightmare. The manager, an older woman with dark hair, was unbelievably rude and condescending. She seemed to have a particular disdain for foreign tourists, making us feel unwelcome and uncomfortable. Despite the good breakfast, the manager and unprofessional staff overshadowed everything. None of the advertised facilities were available, and when we asked for the best way to the old town, they laughed in our faces as if we should just know it ourselves. I strongly advise against staying at this hotel.
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