Horrible experience. The AC in one room did not work at all throughout the stay. In spite of repeated complaints, nothing was done about it, so we had to sleep in hot, muggy conditions every night. While checking out when we mentioned about this to the concierge staff and asked for a recompense, the man just threw out our luggage from the holding area and basically asked us to f… o..He was extremely rude, wouldn’t listen to our complaints and kept on saying that he doesn’t like “whingers “ and then shut the reception window on our face. A very expensive but very sad holiday experience.
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