팜 파크 호텔 수라바야(Palm Park Hotel Surabaya)

The room was small (we booked eco room) but it’s okay. The maintenance and upkeep was somewhat low (the hotel opened at 2019, so only 4 years just opened). The towels were a bit yellowish (not the thick white towel that we expected), and had musty smell. The staff service was quite good. The hotel lobby is a plus, it’s quite spacious.

have to park and check in at the highest level of the parking building since the hotel is located on the top of the mall. We got 2 rooms and it was filled with so many small cockroaches, we chose to stay just because the hotel staffs are very helfpul and patient, helping us change our and cleaning it twice since we still found some baby cockroaches... we were too busy cleaning up the room and killing whatever left behind and forgot to take photos.. 😶😶

Yes good service

先入住的房間是高級房，住進去之後打電話過來説是給錯房間了，無奈換到迷你房244號，裏面沒有窗户，刷牙杯子、拖鞋、椅子、熱水壺、打電話要一個刷牙杯子，被告知沒有，好吧，那就睡吧，睡到晚上11點鐘，被走廊裏的音樂吵醒，打電話，給關了，時間來到晚上11:30，結果對面248房間裏來了一羣人，開着門大聲聊天，嬉笑，抽煙，無法睡眠，打電話告訴前台，前台説聯繫保安制止，一直到凌晨1:00中酒店保安仍然無法制止，我無奈要求換房間，被告知換房間要加錢150.000印尼盾，無奈衹能交錢，一直折騰到凌晨2:00才入眠！

Dengan harga segitu kita puas banget dan nempel juga sama mall jd keluarga senang gak usah jauh2 dri hotel...

I chose this hotel because it was 10 min by car from Surabaya Gubeng station. All staff that I encountered at this hotel was very nice. However it was not a hotel that I would want to come back and stay. 1. Breakfast: I personally did not think it was delicious compare to other three star hotels. 2. I stayed two nights. It was hot in the morning and I thought that the AC wasn't working so I switched a room for the second day. However the AC in the second room wasn't working on the next morning as well so I think the quality of AC is the same for all room. 3. When other guests are passing by in the hallway, it was very noisy. 4. There is a local market under this hotel and when you are waiting for a car at outside, it was very stinky. 5. There were some bugs in bathroom. Again, the all staff at reception and breakfast was wonderful but the quality of hotel wasn't great to me.

This hotel was very comfortable. They have a nice and clean room, friendly staff and the food was very good. Also this hotel near to go to the place that I need. For me..I will back to stay in this hotel. Thank you.