익스텐디드 스테이 아메리카 - 오스틴 - 사우스웨스트(Extended Stay America Suites - Austin - Southwest)

This place is having some real problems. First of all the keys don’t work!! You can get into your room with them but none of the doors to outside will open with the keys. They say they are having trouble with them. The office is only open from 7 am to 11 pm so if you want to leave the hotel during other hours you better hope you can keep a door propped open , otherwise you can’t get back into your room. Also there are so many roaches in this place. They really need to get it together

One night stay. Bed was firm but comfortable and room was clean. Did not have any hot water. There was no breakfast just coffee. Wanted to be in that area and this was the least expensive option but probably won’t stay again.

The towels were dingy,the room didn’t have any cups,nor coffee/tea as specified in the ad. Other than that,the the night clerk was very nice,as was the lady that checked me out this morning.

literally gave me a room that sounds straight up by cigarettes and have mold on the ceiling

They advertise as offering breakfast which is a lie.All you will find is coffee.

It was cheap - but we’re never going to stay here again if we can help it. The room was old and not in good shape - but clean? The beds were uncomfortable and the bedding was almost nonexistent. The staff was lovely- genuinely nice people who were friendly and helpful.

Had to wait 15 plus minutes while the 80 year old staff on the phone with a customer. Waited another 15 minutes more to get checked in because the old man couldn't get the computer to work...Waiting to check in was very unpleasant. 2 unhappy looking woman with suitcases waiting and waiting for ? A kid sitting on the dirty floor with a huge pitbull, moving back and forth trying to get the rope off his neck. A 350 pounds man just sitting directly infront of the check in counter talking to himself...Walked into our room, is an old, rusty 2 burners stove, an old refrigerator and a very old, scuffy dresser. Carpet looks like it has not been vacuum in awhile.. The only good thing about this stay was that the room was clean. We stayed only one night and used all 3 locks.

The employees lied about an early check in because of getting the room ready yet on checkout day they said they had no maid service on our check in day. We found our room dirty with liquor containers and bottles. Key cards did not work in exterior door's. Luggage cart wheels were flat and they stated they have been trying for a long time to get it fixed. No breakfasr like advertised. Poor management.

Room was great but the A/C in my room kept turning on and off they need to fix that