When we arrived at 10 at night we were met by an uncommunicative, unhelpful man who informed us they were fully booked and turned us away, which was surprising given that I booked well in advance and had correspondence confirming our late arrival was not a problem! My credit card had also been debited. No apology, no offer to assist to find an alternative accommodation, just grunted and left us to our own devices. Appalled. Would never recommend!
번역