PROFITS BEFORE CUSTOMER SERVICE HERE! Something you should know before staying at this hotel! If you are looking for a kindler, customer focused hotel, run by understanding people, this should NOT be your choice of accommodations. I am senior gentleman and booked this hotel several months in advance through a third party. Totally my fault, but I regretfully forgot about this booking as life's demands and busyness (and perhaps my age related forgetfulness) took over. I called the hotel asking for some understanding and forgiveness, and requested that my automatic payment be refunded... even one of the two nights refunded would have been very much appreciated. After talking to the front desk, the Manager, who then discussed my request with the General Manager, my request was denied. My booking was in a very high demand time of year when they were certainly booking a high volume of business each and every night, but they could not see clear to help out a retired Senior, living on a fixed income. I don't think a refund would have dented the hotel's profits all that much, if at all, and certainly would have garnered the hotel some good will. So, before booking this hotel, you should just know that you are dealing with a Profits First, Customer Last kind of establishment, and may want to consider the many other options in the area. I also see the many other reviews describing this hotel as a tired, dated facility...
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