힐튼 로즈 홀 올 인클루시브 리조트(Hilton Rose Hall Resort & Spa)

It’s was good service from managers, Can improve in certain areas

I enjoyed my time. The food was beyond my expectations. The service was consistently excellent. The beach and pool were nice and I loved the East Beach option for a quieter time. The drinks selection (quality) and rooms coupe use improvement. I beleieve the rooms were renovated, but they still are pretty old and the AC unit is loud when it comes on. I am impressed how clean the rooms are, despite the wear and tear.

I took my granddaughter to the Hilton/Montego Bay to celebrate her 23rd birthday. Our overall experience was great in terms of activities. We had a ball! However, I rated the hotel lower in terms of cleanliness of the room. When we arrived there was a half roll of toilet tissue in the bathroom. I waited three hours for them to bring toilet tissue. We were also locked out of our room on two separate occasions. When housekeeping left out of the room, the door latch/bolt locked from the inside and locked us out of the room. We also had to call to request clean bath cloths and towels. Overall, we had a wonderful experience and plan on returning.

Staff were not friendly. Needed assistance with the safe in the room and they acted as if it was an inconvenience and not a good time.

Most of the staff were VERY friendly and courteous. Especially Oneil, who carried a rake on the beach and scrounged-up some cigarettes for my gf. She was supposed to be quitting but couldn't do it, so he helped. The room was clean and comfortable and the drinks were usually mixed quite strong. No need to leave the property, but I recommend taking the free shuttle to Rose Hall Main Street for some decent shopping, just try to avoid the cruise ships and you'll have the place to yourself. The food was generally decent but nothing to get excited about; a little on the bland side. The best meal I had was at Moonstone.

Beach is full of sea****s, water is discolored. The lazy pool was the best feature. Rooms are dated. Food was delicious? Staff were incredible nice. I wouldn’t say it’s $500 a night.

The food is really good. Most of the staff are welcoming and friendly but there are a few that could stand to learn the Hilton standards...like the main pool bartender...ehem The facilities were ok and the disco left a lot to be desired but alcohol choices were on point. They are a good property with thoughtful and competent staff. Two pools for the fun or chill at heart and enough beach front to satiate the keenest beach lover.

I liked that they had a variety of different food options. All of the hotels staff were very nice. My room was cleaned daily. I didn't like that the hotels outside water amenities was none. Hotel stated it would have outside snorkeling and other things. This was a no. I also think that the teens game room could have more games and activities. This room is big enough to have so much more.

Please please please do not stay here. Save yourself the time ans money. I know the name says "Hilton", but this place is CRAP. The room is equivalent to a 2 star hotel in America. We were switched twice between rooms because the water pressure in the shower was so bad at times no water could come out. The staff is rude. Its as though they hate their job. Eveey now and again, you may run into a staff mbr that is helpful with a great attitude, but that happened 2 out of every 10 interactions with staff. Theh stay was so uncomfortable for myself and my family (we were in 3 separate rokms, we opted to go home (in Canada) early. The beach is completely filled with sea****. We paid over $300USD just to go to a better beach off the resort. That day excursion to that beach in Negril was the only good thing from the trip. The food was 2 or 3 out of 5. It depended on the day. For context, this was my 6th trip/vacation of the year and the only one that was bad from the moment we entered the lobby. My mother, who has very low standards said she was so sorry she ever soent any money to be there. My guess is this resort was likely amazing 30yrs ago, but noe it is rundown and extremely dated with staff who clearly hate to be there.