스캔딕 로열 스타방에르(Scandic Royal Stavanger)

Nice hotel. It looked newly renovated. Spacious room & bathroom. Friendly staff with good customer service. Delicious breakfast in the morning. Nothing more to ask for.

Breakfast was great and we liked our room. However, less than 24 hours after we checked out, I realized I’d forgotten my new North Face jacket in the closet in our hotel room. I called the hotel and they told me to email a picture of the jacket, which I immediately did. Since we were still in the area, we returned to the hotel. The ladies at the front desk said my jacket had been found and they were just trying to locate it and asked us to wait. We waited for an hour. They said they couldn’t find my jacket. Several of the ladies contradicted each other each time we asked them what was going on and why it was taking so long. They finally said the jacket couldn’t be located. They were supposed to follow up and tell me what they would do to make this right. The hotel never followed up. One of their employees called and said the hotel wasn’t going to do anything about it and told me she was calling from her personal phone. Sadly, there are some dishonest employees working at this hotel and someone took my brand new jacket that I’d only worn once since I bought it that week.

I travelled to Stavanger to go on group hiking trip but I was staying at the hotel as a solo traveler. I called the hotel the day before I was due to travel with a query and from speaking to Caroline, I could tell I had made a good choice! She was super lovely and friendly - I met her when I arrived and again she was so helpful and just a really nice person with great energy! I would definitely stay here again and am already looking forward to my next trip :)

A bit outdated and not so fresh. Lot of empty space over the lobby with some room having windows only to the inside. Too expensive for the standard given. Pool does look nice though, even if I didn't have time to try.

The room was nice & big but the view overlooking people’s balcony. The air condition cant be adjust always at 22 degree and it’s varm in the room. Long que for breakfast and only 45 minutes. Stayed 4 nights no tidy of bed. Positive - staff at reception are friendly & outside the hotel have some tables to sit & chill 😉

I've stayed at this hotel a few times before and have been satisfied. This time, everything seemed wrong. We were a party of four and the sofa-bed was utilised. Unfortunately, they have this covered in plastic, with only a couple of bedsheets on top of it. It made a lot of noise and it wasn't possible to sleep. I asked the reception, where they replied they can't take away the plastic because it's a new sofa - bed and they're still waiting for the protection. They didn't offer a room exchange nor offered an extra tub mattress on top. We were here three nights. No good sleep for me. On our last day I found a half empty cup of cold coffee under the sofa - bed and a few candy wrappings that didn't belong to us. On top of this, they only provided towels for two people. When we asked the chambermaid to give us two more when she cleaned, but this didn't happen. The room also lacked coffee when we arrived. The bathroom door made noises. When I complained during check out, I was promised a night free of charge because of my discomforts. After one month, this still hasn't arrived.

The Sauna was not heated up despite having it booked ahead, the towels are small, you are being charged extra for additional towels and the shower is terrible - there was no soap in the shower. The staff was ignorant, not service orientated and condescending. Have never experienced this level of sheer insolence from any hotel. This is supposedly a four star hotel, but obviously does not live up to its standard - Skip this as there are other great options in the city.

Clean hotel, and warm welcomed by the reception staff. They staff was knowledgeable and I much appreciated their free bike-service.

They do everything well. Exceptional breakfast, clean rooms, comfortable, a nice swimming pool. Everything to like here.