캐리의 5성급 호텔 찾기

Arrived at 3 pm and have been told that room was not ready. I decided to leave luggage and join the pool while waiting. At 4:40 pm I received message that room is ready. This is absolutely not acceptable for the reputation of this hotel. When booked the room 2-3 weeks in advance I was interested in booking a Spa. Previously, I have been told that Spa is prioritized for hotel guests. When asked for the treatment availability, there was one 30 min targeted massage available and nothing else. That was surprising to hear. Visiting Umstead Spa previously, I experienced on multiple occasions 50 minutes massage for advertised 60 minutes treatment. They required you to be ready 15 min prior to your appointment and then showed past your start of the appointment time. It is worth money visiting Spa, however advertisement and their policy should be updated to clearly state the time of the actual treatment.