Holiday Inn Express Springfield Downtown

그곳은 안전하지 않은 지역이었습니다. 보안이 부족했습니다. 프런트 데스크의 불은 12시에 꺼집니다. 누구든지 들어와서 어떤 층으로든 갈 수 있습니다. 냉장고가 작동하지 않았고, 샤워실의 바디워시 펌프가 작동하지 않았으며, 샤워기 위의 조명이 작동하지 않았습니다.

They did a wonderful job with what they have. Offsite parking is a little worrisome but overall we are very happy with our stay!

The shower head burst, I sent a request to the front desk to come fix it, also to provide toiletry supply, nothing was done. On the last day we didn’t even have shower soap. I demand a credit because of the poor service I received. Windows were not noise proof, we could hear all the noise from outside. Breakfast had very poor quality.

After a 2 week stay, we got to know hotel and staff very well. Overall a good quality hotel with good service from all staff we dealt with. Rooms were clean and the front desk responded positively to all our requests. One of the cleaning staff is a very spry guy in his late 60s who was particularly thorough and super efficient and is known at the hotel as the energizer bunny and i could see why. Complementary breakfast had fairly large choice of hot and cold foods. The self made pancakes were surprisingly good although the machine was out of order for a couple of days.

Nice option for the ******, which is just a three min walk down the road. Parking is free and fairly convenient. Breakfast is also free and decent. My biggest complaint is the elevators. They were very slow and only one was working, which was also used by staff, as there did not appear to be a separate service elevator. This did slow things down and there was a fairly long wait each time we went up and down. Overall, it’s a good value and convenient to downtown.

I always stay at this location when visiting my daughter. Rooms are spacious, clean, and comfortable and the staff is very friendly. Appreciate the nice hot breakfasts as well!

Property is listed as having “deep soaking tub” in the rooms. There was no soaking tub. None of the rooms there have them. Also, ac/heater wasn’t working so had to move rooms. They had nobody to check on it. Asked for late checkout and was denied. They told me only IHG members are allowed late checkout.

Was really one of the nicest, cleanest hotels we’ve stayed in, with friendly staff and a great breakfast too!

Great downtown location. Symphony Hall only a 6 minute easy walk away. Friendly check in staff. Self parking up the street, 30 seconds away from the front doors. The elevators however are way too small. Could only fit the luggage cart and 2 people could barely squeeze inside- very strange. That was the only downside. I'd come back in a heartbeat though.