스프링필드 디커슨 파크 주 근처 호텔

I stayed here with my son for one night because we were in town for a family event. Overall, this is a ”very good” motel, but far from ”excellent.” The woman who checked us in was absolutely fantastic. She was so nice and pleasant to deal with. The rooms are very OK. We were on a highway facing side of the hotel and we could hear the sound of the passing traffic from the interstate pretty much the entire night. The hotel is situated right off the interstate, so this was disruptive. They do have a small convenience-style restaurant with some basic food items in the lobby, but it is expensive and it's tough for me to get over the idea of actually paying for breakfast in the mornings. I appreciate the convenience of being able to buy a beer in the lobby instead of leaving the property to do so, but breakfast should be included or much less expensive than it is. The whole staff was very friendly and the room was clean enough. it was obvious that in the bathrooms, the duct had been spray painted to conceal what I can only imagine was rust, but the room itself was in acceptable condition. Overall, we probably wouldn't stay here again mostly because of the noise from the road, but at $100/night, the price was fair for a mid-grade full service hotel.

服務：服務很好，前台接待熱情周到 衞生：乾淨整潔 酒店每半個小時有巴士往來機場，免費，當然小費還是必要的。免費早餐，同時一樓有餐館對外營業。總之非常方便，很不錯的一次入住體驗！👍👍👍

환경과 위치가 매우 좋고 방이 충분히 넓고 매우 비용 효율적인 호텔이며 미주리 주립 대학에서 도보로 10분 거리에 있으며 호텔은 비교적 조용하며 서비스 태도도 좋습니다.

우리가 휴가 동안 여행 한 이후로 최고의 호텔. 이것은 우리가 집으로 향하기 전에 휴식을 취하기에 좋은 중간 정류장이었습니다. 직원들은 매우 좋았고 원래 그렇지 않다고 말하더라도 아침 식사가 포함되어 있으며 주차는 무료/사용 가능(추가 추가 요금 없음), 호텔은 매우 깨끗하고 레이아웃은 좋았습니다. 그들은 당신의 방에 스타벅스 커피를 제공합니다. (커피 애호가를 위해) 언제든지 잡을 수 있는 무료 커피 머신이 있습니다. 그들은 당신이 당신의 바닥에 필요한 경우 간식을 잡을 수있는 자동 판매기가 있습니다. 가격은 그만한 가치가있었습니다. 나는 100% 다시 여기에 머물 것입니다! Springfield는 또한 나에게 이 지역 주변의 몇 가지 재미있는 활동을 소개했기 때문에 꼭 방문할 곳이며 그렇다면 이 호텔을 추천합니다!

This was by far the worst experience I have ever had at a hotel (of any brand). My family and I made (and paid for) our reservations in advance. However, when we arrived, the front desk clerk informed us there were no rooms available. She admitted it was her error. My wife, who previously worked in the hotel industry for many years in human resources, suggested they ”walk” us to another hotel since it was their error. However, the front desk clerk said she had never heard of this term before and did not know what to do. (To provide context, we had driven more than 5 hours and were exhausted when we arrived. My 82-year-old mother, who was traveling with us, was very stressed out about this situation as we had to wait in the hotel lobby for hours. The hotel clerk, who had been left to work the shift alone, was scrambling around. It was chaos. Management should have never left this clerk alone during the busy Memorial Day weekend. That is a clear sign of the poor management of this hotel property.) After sitting in the hotel lobby for several hours, we were finally provided one room. The front desk clerk, who was working alone, did not have a second room for us. She stated that there was a vacant room, but it would need to be ”deep cleaned” because a medical emergency had happened in that room earlier that night. The room next door was available because the person who had checked in only stayed a few hours then left. However, that room was not clean, and housekeeping had already left for the day, so she (the front desk clerk) would have to try to clean the room herself. When we were finally given access to the room (hours later), we discovered it had not been properly cleaned, and the bed-sheets were in disarray. The next morning, the manager apologized and acknowledged that it was her fault for taking off work that day and leaving the front desk clerk alone at the hotel. The manager also stated that we would receive a full refund for both rooms since what had happened was the hotel’s responsibility and it was not acceptable that we had to go through that, and she would check with the general manager to add additional Hilton Honors points to our account (in addition to the full refund). We left the hotel, believing the issue had been resolved, but later, we received a phone call, in which the manager we had met with during checkout stated that she had tried but was unable to give us a refund because we had prepaid for the room (I guess the lesson is, you should never prepay for your stay. Otherwise, the hotel will try to deny a refund, even if they overbook the hotel, which is their fault, not the fault of the guest). The manager said, instead, they would give us enough points for one night’s stay for one room only. This is not what we were promised when we originally met with the manager during check out. Even after admitting that she had attempted to get us a full refund, she later denied ever offering us a refund at all. Not only did this propert