Catherine
2023년 11월 27일
There is much to like here, and it is done at a budget price. However, the front desk does not understand their own reservation system. Due to issues outside our control, we needed to stay an extra day. We notified the hotel three days ahead, two days ahead and the day before our scheduled departure, saying we needed to extend our stay by one day. Anyone at the desk told us we had to come back on the morning of our departure to request the extra day. Of course, when that day arrived, there were no available rooms. So, despite my medical condition, we had to pack up, find another hotel, move, and reload everthing in the car. Move into the new location, etc etc. This was totally preventable, but the staff did not know how to amend a reserved future date. Nor did they make an effort to find out. Let me be clear, the hotel is fine. The building, equipment, linens, location ... all fine. But if the staff can't do their jobs, anything can jump the tracks and knock you down.
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