Staff were extremely rude, made us feel very unwelcome especially the guy at the bar James, He was so rude, wouldn't serve a group of us food at 10 past 9 when kitchen was closed at 9.30 we had young kids with us so were only looking for some chips and nuggets just to feed the kids, he spoke down to us as if we were children, Our group consisted of adults and children and we were very respectful to all the staff. The receptionist Gabby was no better, she actually shouted at one of my friends almost calling her a thief over a cup of coffee, which by the way are 'free in your room', the hotel really need to get their staff some training in costumer service and not shout at guests in front of other guests. We have used a lot of Premier Inn's across the UK but this hotel is by far the worst out off the chains we have stayed in,. WILL NEVER STAY AGAIN!!!!!!
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