루트 66 호텔, 스프링필드, 일리노이

Due to a mistake in my reservation, trying tò contact the hotel, never answered. Very bad!

Hotel look around was okay but beds were hard privacy was just for name sake and could improved washroom

It was load every night we stayed! I booked this room for a nice get away and it was horrible! We did not get any food or drinks that I paid for no one came in to change our bedding or to get us some new towels! I will not be returning sorry very unhappy customer!

We stayed one night at Route 66 Hotel. It wasn't the Four Seasons by any means, but for less than $80 on Valentine's Day, it was really good. Our room was clean, but did smell sort of like curry, but my wife and I love curry, so there's that. We ate at the restaurant onsite, and was pretty good. They were understaffed, so we had a wait. But it was worth waiting for. Overall, decent hotel for the money. We would stay there again.

Some of the room was outdated but clean! The staff the amenities and the bar and grill were fantastic!

Called canceled the room in plenty of tine and they still charged me for the room

Having the diner and drinks open later. Security on site with the weirdos in and out Could have more kitchen like items in the jacuzzi room

There were a few positives to our stay. I requested flowers in the room for my girlfriend, and the hotel followed through, which was appreciated. The hotel restaurant employees were also excellent. Everyone we interacted with there was kind, friendly, and professional, and they were the best part of our stay. Devin at the front desk was also helpful. Unfortunately, the room experience was very disappointing. Our first room was dirty, with smudged windows, handprints on the walls, and an unclean bathroom. More seriously, we found multiple adult bedbugs, including one on a towel and several in the bed. The room also had little to no hot water, even after following staff instructions and waiting 15 to 30 minutes. We were moved to a second room, but it was still not clean. The curtains were dirty, the bathroom had not been properly cleaned, and there was a roach or similar insect on the floor. This room also had water issues. Some front desk interactions felt dismissive and unhelpful. While we appreciated the flowers and the kindness of the restaurant staff, the cleanliness issues, insects, lack of hot water, and how concerns were handled made this stay unacceptable.

Staff was courteous, room was very clean,great amenities, and the restaurant had great fresh food not to mention the bloody marys