Country inn and Suites by Raddison South Haven

I had to argue with the staff to get put in a room with sufficient heat. Even once we moved, heat was still questionable, but manageable.

Everyone was really nice and helpful. They could use a little upgrading. It's a older place but still nice.

Our toilet did not flush. Two different people came to look at it and assured me they fixed it, but it was still not flushing. There was mold on the ripped curtains. The pool area was small and reeked of mildew. The elevator was also out of order during our entire stay.

There were crazy ass people staying at this Hotel that were smoking in the room. I reported it and the same person was still there the next day. I am not impressed with the room we had the sheets had stains in them and there were crumbs in out bed between the blanket and sheet. This is by far one of the worst hotels I have ever been to. Will not recommend this to anyone.

Front desk staff was great and very helpful. Condition of property was clean but definitely aging. Room read large and the bathroom had great counter space. Pool needs work but it was warm, clean and was not enough.

Given a room with a lamp without a lampshade and TV did not work. Front desk guy helped greatly and put us in a new room across the hall. Breakfast area had no a**osphere at all. TV was not on or fireplace was not going. Coffee tasted burnt. At checkout the front desk gentleman could not speak very good English so when I had a discrepancy with the charge receipt and what ******* said my cost would be, I opted to stop trying to speak to him because he kept saying the same thing over and over and I was not getting my question answered. Still need to figure out the difference in price.

I love the amenities this hotel has to offer. Some hard boiled eggs in the morning would be great for the people who dont eat carbs. Otherwise love the cookies and coffee/tea bar in the morning. They are doing a heck of a job at this Inn, would recommend to family and friends.

So we were not told when breakfast was, we were not given a wifi password. Pretty annoying since that's part of what i paid for.

The staff was friendly and accommodating. We were surprised that the 2 queen room with sofa did not have a coffee table in front of the sofa, and there was only one chair in the room. The manager on duty brought a table and chairs to our room.