When arrived at the hotel it was dark and took about an hour to check in. We were then taken to our room but it was a wrong grade of room, the hotel asked us to produce our booking details before they agreed to get the correct room ready which took another 3 hours. All seemed ok for the first day, although the room and outside area needed attention to mould and cleaning, we went out for a meal that evening and when we arrived back there was a gurgling noise coming from our pool, on inspection the pool was empty and a pump still running was making the noise, the hotel sent someone to look at it and stopped the pump. During the night they started to refill the pool, when we got up it was half full of dirty water, and the hose used to fill the pool had dislodged a number of the tiles on the sides and bottom of the pool. We called the hotel reception and the pool people and 2 hotel staff arrived after about 30 mins, they eventually agreed to move us to another room but this took probably 4 hours as no rooms were ready. So by now we had already lost a day of our holiday, the new room was not perfect no outside lighting for the pool, mouldy areas on walls, dripping tap on mini bar unit, generally dirty in most areas. We persevered with the room so we did not loose any more time on our holiday. They never fixed the dripping tap or ceiling leak which dripped on to sofa, they fit a temporary light on the patio which was connected to a socket in the room by pushing wires into holes!!! We do have photos of these items. This is NOT even a 3 Star Hotel and we should be compensated for the stress and disapointment what we thought was 5 Star.
아주좋음
74개의 리뷰