사우스 글렌스 팔스 Sorrentino＇s Delicatessen & Market 근처 호텔

호텔 체인, 깨끗하고 풍성한 조식.

방은 오래된 퀴퀴한 카펫에서 찌그러졌고 복도도 찌그러졌습니다. 또한 체크인시 스케치가 있었고 온라인으로 예약했을 때 Expedia의 Discover 카드로 $174를 지불했습니다. 모텔이 프론트 데스크에서 나에게 준 영수증에는 마스터카드로 지불한 $138가 표시되었습니다(마스터카드는 사용하지 않았습니다). 그런 다음 Discover 카드에 추가 $138가 청구되고 $138가 크레딧이라는 것을 알았습니다. 결국 내가 지불했다고 생각했던 금액을 지불했지만, 그들이 회계를 어떻게 하는지 스케치에 불과했습니다. 분명히 뭔가 엉망이 되었습니다. 침대와 욕실은 충분히 깨끗했습니다. 오래된 퀴퀴한 카펫을 거기에서 찢어 버리고 교체할 때까지 냄새에 대해 할 수 있는 것이 없습니다. 조용했고 소음 문제가 없었습니다. 에어컨과 TV는 잘 작동했습니다. 아침 식사는 오렌지, 시리얼 바, 주스가 포함된 포장된 머핀입니다. 다시 해야 한다면 30~40달러를 추가로 지출하고 다른 곳으로 갈 것입니다.

나와 우리 가족은 즐거운 시간을 보냈고 직원들은 매우 친절하고 도움이되었습니다. 방은 매우 깨끗하고 매우 편안한 침대였습니다. 위치는 매우 좋았고 호수와 쇼핑 지역과 가깝습니다. 가족 지향적 인 사람을 찾고 있다면 적극 권장됩니다. 머물 곳.

We checked in on July 1st, 2023. Miss Katie ( or Kadie) checked us in - and long story short , she is the only reason I am giving this place 1 star because it’s all about the experience, even though the rooms are decent and the location was not a surprise. The staff quality influences whether your experience will be stellar or horrible. For us, it was the latter. We had booked 2 rooms. Even though we came at 4 , we were given one room because the other one ,opposite to this room was being cleaned. So we waited. And waited. until 5:45. No updates inspite of repeated calls to check in. No apologies for the delay with check in. When my husband went down, he was asked to check out another room on another floor , which he called me to check. I did that and then I took the keys from him and went to the front desk to hand those back since I wanted both rooms on the same floor since we were traveling with kids and seniors. First, inspite of me waiting patiently in line for my turn, and explaining the problem, she asked me to step aside to check in the next guest. I let that go and waited. Then, when the person after me was checked in , I repeated the issue and asked her to give us 2 rooms on the same floor , does not matter which floor it is. She then proceeded to ask me a bunch of questions - if I had touched anything in the other room (no) , if we had sat on the bed (no) , if we had sat on the sofa (no!). I told her we opened the door looked at it and stepped out. She then told me she did not “ need my frustration and attitude”and that she had already given us a room. THAT ticked me off. I told her firmly that I was not being disrespectful and I was her customer and no, we did not have the 2 rooms that we booked , only one. And that I was willing to wait another hour for the other room in front of us that was being cleaned. She asked me to step aside again to check in the next customer. I asked her if there is a possibility of getting the other room that we were initially told that we would get. She said no. I asked her then what was the point then of asking me if we had touched anything in the room if there was no intention of letting us change it and what was the point of asking me to wait again if she had no intention of helping. It was obvious to me that she was acting out. I asked to speak to her manager or someone else but she refused to call anyone and said they had no one but her (!). She then refused to give me her full name saying she did not have to do so and told me that the room I had , was it. So there we go - that is the quality of people Hilton lets represent their brand. You can be disrespectful to a customer with no repercussions. Will make sure to take my money to Marriott properties going forward.