I have traveled all over the world and offer an honest review. This hotel could be a magnificent place to stay if the owners would properly maintain the facilities. The pictures listed on the ******* site are totally far from reality. There were cockroaches all the time, behind the bathroom mirror, from holes on the bathroom tile etc. I notified front desk and they said they would take care of it and there was no change. The furniture inside the room was awful, the couches had stains and were worn out.
All rooms are ocean view but they still charge more for ocean view. It is a small hotel which makes it nice without crowds. The food was great, and the service was very good from the staff. Jean Franco and Christian (front desk) were very attentive and fun to work with. They were the only reason I did not make a big deal out of all the discrepancies from the pictures and the facility.
The rooms offer an in suite patio plunge pool, what they fail to state is that these plunge pools are only cold water pools, and to use it you need to request it from the front desk and they need to come out and fill it. The air conditioner was set to 70 the four days we were there and the room temp never reached that, it was always at 76-78 degrees F. Pool bar closes at 5pm and after that you need to go up and order drinks at the restaurant which closes at 10 pm. This was not convenient as we like to stay in the pool until 8 or so since it is all inclusive.
Would never stay here again
번역