블루베이 그랜드 에스메랄다(BlueBay Grand Esmeralda-All Inclusive)

Fatal no hubo agua caliente en toda la estancia, no nos daban respuesta ni solución ni en el hotel ni trip, cucarachas por la habitación, humedad, buffet repetitivo y de mala calidad, imposible cenar en los restaurantes porque había que reservar con muchos días de antelación, antes de llegar no contestan a correos ni nada, la playa horrorosa llena de algas sucia y fea, para llegar desde playa del carmen imposible si no es un taxi qie te cobra 60€ por un trayecto de 15 min, de la puerta de entrada al lobi hay que andar dos km y de la habitación a la playa otros 2, no te acercan ni a la puerta.. NO RESERVAR NI AQUI NI ESTE HOTEL, MEJOR RIU SIN LUGAR A DUDAS

Excelente servicio calidad precio el personal del todo el hotel muy atento y pendiente a resolver alguna duda las instalaciones buenas

Lo malo - Al ingresar al hotel me dieron una habitación que no tenía nada que ver con lo que había reservado (ocean View), después de intentar hablar por teléfono nunca contestaron en recepción a lo que al llamar a la operadora solo me dijo que fuera físicamente a recepción a reclamar. Dure 1hra en recepción en lo que me dieron una habitación con vista al mar ya más cerca de la playa y de la alberca. En el buffet de playa al ir por un refresco me lo negaron y me comentaron que el mesero me lo llevaría a la mesa Lo bueno - La comida en los restaurantes de especialidades y el show de fin de semana.

感覺總是訂不到高級晚餐…不過酒店夠大，離海，景色不錯。設備也還行，但這個價格是真的很不錯了！有機會，會再來。

酒店服務不會 還是五星級 的 開玩笑吧

The worst vacation of my life! Make sure you read to the end; 1. The room we booked was not the room we received, as result ended up changing rooms 3 times in 3 days, the last 2 rooms where exactly the same and the last room did not have Wi-Fi, for someone that was supposed to work a few days it did not help. 2. No Hot Water, when contacting the desk, we were told that only warm water was available. 3. The food was sub-par, the buffet was the same rotated food every day and even in the restaurants the quality was not very good. 4. Wife got food poising, spent 2 days in bed. 5. Only one bar available for the pool and beach area, so if you wanted a drink you better have patience. 6. No snack bar on the pool or beach area. 7. Beach water was very murky and not what the promo pictures displayed. 8. On the my first day there I cracked my head open in 2 feet of water which required 10 stiches b/c the water was so murky and the hotel did not have any signs that stated it as a rocky beach even the lifeguards deem that part of beach unsafe but the hotel refuses to post a sign. After this incident I spent 2 days trying to get a hold of a manager but kept getting the runaround but after much push back I was able to see a manager who was polite but did nothing to improve our stay. There was never a follow up after the incident from any supervisor or manager, it seems that only the daily workers are supposed to care for their guests. Extremely poor Customer Service.

Service was excellent (after check in), the grounds are lovely. The food was disappointing, even the ala carte restaurants. Overall enjoyed our stay! If you’re looking for something you can walk to other areas, this isn’t it. More your own space.

very less food option ,the cheap brand of alcohal they serve , their tap beers taste like u drinkingsoda water they always try to sell you their vip package

Every one was nice from the person who clean the outside of the room until the one who work in the kitchen. Th only part I don’t like was the shower tub but the bed nice and soft the drinks was good the pool was nice the people who drive the car around the hotel was so nice.