Gibtel Lodge & Cafe

…the words from Gibtel Lodge’s manager when I rang him to ask for my money back. When my fiancé and I arrived at the Lodge, we knew we hadn’t paid for a fancy hotel. However, we did expect some service and to feel safe there. We arrived at 21:30. The Lodge looked deserted. All the lights were off. Walking round it to find a door, I felt quite worried about whether we were both safe. After ringing multiple times, we were let into a room. The room had signs that there were bed bugs present. Marks on the sheets, pillows, and duvet. I don’t really like to complain, but my fiancé was really worried about sleeping there. We finally decided we couldn’t risk it, and tried to speak to the staff member. He had disappeared. We rang the manager, and stated the problem. The manager’s response was to tell us to go elsewhere. He wouldn’t agree to offer any money in compensation, or help with the issue. When I suggested this was unfair, he said “vacate the property or I will call security”. He went on to say, “go to a Travelodge or a Premier Inn, as you sound like a low class person”. We had to find somewhere else to stay, at 22:30 at night. I was honestly quite scared. I wouldn’t want anyone to go through what we did. I wouldn’t recommend staying there at all.