Pull out couch was unusable and we had 4 people with a king size bed. When someone books a room with 2 areas for 4 people to sleep, we expect it to be usable. The bottom was broken and laying on the floor.
Kids ran up and down the hallway all night, knocking on peoples doors. Staff did not answer the phone for complaint.
Skylight in the pool was broken and about to fall down because of the wind. We told 2 maintenance people and they said they were aware, but it was a dangerous situation and was not taken care of. Next morning, same window was caved in because of heavy ice. Pool should not have been open or at least the area blocked off just in case it fell into the building.
Brooke was very helpful at check-in.
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