보코 오차드 싱가포르, IHG 호텔(voco Orchard Singapore, an IHG Hotel)

這間酒店的位置特別方便。就在烏節路上，泰國大使館的對面。酒店從前台到客房服務，基本上碰到的人都特別友善。因為我們早到，以為需要放下行李吃完飯再回來休息，結果我們12點就辦好入住。我們雙床房的床是1米2的，媽媽帶着孩子一起睡綽綽有餘。床墊、被子和枕頭都很舒服。必須再次感謝前台，我們本來12點前要退房，前台知道我們的情況，給我們延到1點才推。 特別要提的是酒店提供的咖啡是BACHA的，茶包是TWG的。掛耳咖啡裏還有Decafe去咖啡因的那種。泡咖啡的馬克杯也很可愛，非常實用。 非常愉快的入住體驗。

看中套房有沙發床，烏節路的便利，和號稱17年裝修過而定的，住了5晚，整體還不行吧，當然性價比沒法跟國內的比 首先酒店非常舊，最早好像是1969年開業的，幾經轉手在17年裝修了下。設施符合現代標準，但依然陳舊，客廳很暗，空調很冷（我們進門就關空調），淋浴間第一晚就發現下水道堵塞，電話前台説派人來處理，結果過半小時（已午夜12點）才來，中間數次電話前台想要不改明天算了但前台都不接電話，不過來的小夥還是通好了下水道。 u1s1 優點也是有的，房間比較大，沙發床和大床🛏️還是很舒服的，插座大多是國際插座🔌國內的插頭能直插，還有usb接口。另外房間提供純凈過濾水可直飲。 早餐相對還算豐盛，菜品有兩套每天輪換，中式有面/粉、粥、油條等，還有西式和印度菜，還算滿意

因為是洲際連號酒店所以選擇了，我很少寫評價，但這個VOCO酒店的確一般，首先酒店應該僅翻新了房間部分，衞生間我附了照片，僅相當於國內三星級酒吧吧！衞生間的門開啟時有很大的嗓音，早餐就是中規中矩，床上用品很一般跟洲際品牌不區配，也不乾淨，住了三天，RMB7400元，實在很坑，過年還住了烏節路泛太平洋酒店，價格差不多，但品質與感受差距太大，下次一定不住這裏！

在烏節路地鐵附近，周邊都是商場，購物交通很方便。前台服務一般。衞生狀況還可以，設施齊全，衹是有點兒老舊。

房間還可以，服務也不錯。個人感覺新加坡check in速度不如中國。服務中規中矩吧。早飯種類很多，水果很好吃。走到烏節路地鐵很近大概7分鐘吧 不過要找對出口。周邊都是大型商場。攜程的服務真不錯，有些小問題，管家都幫忙了

Voco酒店除了有點老之外，其他都挺好的，尤其客房工作人員Tom Huang 非常nice，每天把房間打掃的都很乾凈，知道我們帶的有小朋友，還專門給小朋友準備了小禮物，下次來新加坡還會入住Voco.

房間面積還是比較大的，乾淨整潔。設施偏老舊了，尤其是衞生間的淋浴。距離icon很近，吃飯比較方便。很有新春氛圍。

This is definitely NOT a 5 star hotel standard. The hotel is very outdated and in a state of disrepair. When booking a hotel room one rightfully expects clean and quiet accommodations with functional facilities and services. My experience at the hotel had non of the above and it failed to meet any of these basic expectations. Facilities: The room i was assigned had no hot water available for showering. this is the most fundamental requirement for any decent hotel room needless to say a 5 star hotel room and it failed. Additionally, the shower head holder was loose, causing the shower head to frequently fall off. In fact, while I was checking the shower faucet for hot water, the shower head fell and struck my head, resulting in bruises. Furthermore, throughout my 3 night stay, i was repeatedly disturbed by loud door slams, guest running down the hallway multiply, and neighbouring guests speaking loudly. This significantly impacted my quality of sleep and to rest peacefully. Cleaniness: The cleanliness of the vents in all rooms, including my friend's room, my original room and the replacement room I was given after reporting the shower issue, was deplorable (photo attached). None of the vents were clean. Furthermore, vents are dirty for all rooms (photo attached), I know this because I checked out my friend's room, my original room and the newly assigned room after notifying them about the shower issue. Non of them are clean. I stayed in this hotel for 3 nights, and all of those nights i was waken many times by door slams, hotel guest running down the hallway repeatedly or talking loudly with neighbour guests. Service: Despite bringing my issue of the bathroom to the attention of multiple hotel staffs, there was no apology for the inconvenience caused by the lack of hot water, as if it is common that rooms had no such function. I was merely reassigned to the same type of room without further actions or upgrades or complimentary gestures that most other hotels would. Even when i presented the staff with photos of the dirty vents, they failed to address the issue and persisted in my transferred room. When i complaint about the noise disturbance, the staff responded merely with "Oh ok, ic". It is not until I reiterated my experience during checkout that I was given the proper attention but it is too late. This overall experience unquestionably ranks as the worst I have ever encountered in a hotel.

The hotel amazing and have everything near it will come again for it