Todd_and_Nella
2021년 9월 16일
We live in Europe part time and travel Italy and the Sud Tyrol often. We rarely write poor reviews for hotels because most hotels are small and do try their best. However our recent stay at the Europa Splendid earns a average to poor rating. It started with our 1st bathroom...when the shower drain would not drain and the shower door fell off it's sliding hinge and hit my wife in the head. The next room was a bit nicer but that bathroom smelled like a sewer. Assuming it was sewer gas due to old plumbing we closed all the drains as best we could and left the fan running all night with little relief. The response from the desk...maybe it was the change in the weather....sorry nothing we can do. We get it, they were busy, they were running out of rooms, but their responses could have been much better....especially for our premium price. On the positive side...the breakfast was great and you can order off a proper menu. For us however, never again.
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