삼로엠 라구나 리조트

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삼로엠 라구나 리조트

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삼로엠 라구나 리조트
삼로엠 라구나 리조트삼로엠 라구나 리조트삼로엠 라구나 리조트
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삼로엠 라구나 리조트 리뷰

3.7/5
리뷰 40개
실제 투숙객 리뷰
위치3.7
시설3.5
서비스3.9
청결도3.7
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모든 리뷰(40)
높은 평점 리뷰(14)
사진/동영상 리뷰(6)
평점 낮은 리뷰(9)
리뷰어
파노라마 스튜디오
투숙일: 2022년 12월
개인
리뷰 1개
1.7/5
작성일: 2023년 2월 3일
피하다. 우와. 이것은 나의 첫 번째 나쁜 리뷰입니다. 나는 1996년부터 전 세계를 여행해 왔지만 이렇게 나쁜 경험을 한 적이 없습니다. 페리 선착장에서 픽업하기로 되어 있었는데, 전날 저녁 폭풍 때문에 다른 선착장에 도착하는 방법에 대한 정보를 받았어야 했습니다. 불행히도 나는 그 정보를 보내지 않았습니다. 무거운 짐을 들고 리조트까지 1.5시간을 걸어야 한다고 들었습니다. Laguna의 접수원의 태도는 "내 문제가 아니다"와 같았습니다. 가시나무를 통과하는 매우 힘든 산책이었고(저는 애팔래치아 트레일에서 한 달을 포함하여 많은 배낭 여행을 했습니다) 가시덤불과 등반 리조트 칸막이가 필요했습니다. 어느 곳에서 나는 다리가 나간 작은 강어귀를 건너야 했습니다. 운 좋게도 바로 그 때 나는 물을 건너지 않도록 숲을 통과하는 길을 보여 준 다른 두 명의 Laguna 손님을 만났습니다. 젊은이가 내 가방 중 하나를 도와줍니다. 나는 라구나가 적어도 좋은지 그들에게 물었다. 그들은 진심으로 웃으며 "아니오"라고 단호하게 말했습니다. 내가 도착했을 때 나는 Laguna에게 스팸과 삭제된 메시지를 포함한 모든 메시지를 보여주어 그들로부터 아무런 연락도 받지 못했다는 것을 보여주었습니다. 나는 그들이 나를 위해 무엇을 할 수 있는지 물었다. 그들은 음식과 활동을 10%만 할인해 주거나(비록 폭풍으로 인해 활동이 없다고 들었지만) 두 번째 밤에 저를 빌라로 업그레이드할 수 있다고 말했습니다. 그들은 그들의 유일한 다른 옵션이 나의 선불된 2박을 취소하는 것이라고 말했고(하지만 나는 여전히 지불해야 할 것입니다), 나는 다른 곳을 찾을 수 있습니다. 그들이 얼마나 무례했는지 믿을 수 없었습니다. 그러나 나는 선불이었고 뒤로 걷는 것이 어려웠고 이제 해가지고있었습니다. 나는 식중독에서 회복 중이었고 배가 고플 수있는 유일한 것은 빵, 파스타, 바나나였습니다. 그들은 나에게 올리브 오일을 곁들인 파스타 한 접시를 만들고 10% 할인 없이 4.50 USD를 청구하려고 했습니다. 나는 주장했고 그들은 나에게 4 USD와 할인을 청구했습니다. 장난해? 내가 거기에 머무는 동안 접수 담당자 Alex와 주인 Indrek은 무례했습니다. 샤워 물은 얼음처럼 차가웠습니다. 리조트에는 해변이 없었습니다. 주방 직원이 식중독에 걸렸다고 놀리더군요. 계속할 수 있습니다. 나는 선불로 이틀 밤을 보낸 후 페리로 돌아가는 보트에 대해 물었다. 나는 걸을 준비를 하고 아무도 나를 도와주지 않을 것이라는 말을 들었습니다. (저는 5피트 1인치이고 몸무게는 약 105파운드입니다.) 이 모든 것이 49USD/1박입니다. 운 좋게 거기에 장기간 머무르는 독일 사람은 그날 아침 나를 위해 보트를 얻었다. 그는 보트를 이용할 수 없으면 나를 다시 데려다 주고 가방을 들어줄 것이라고 말했습니다. 어떤 대가를 치르더라도 이 장소를 피하십시오.
원문 보기Google로 번역됨
Gudrun B Agisdottir
트윈 빌라
투숙일: 2024년 12월
커플
리뷰 9개
4.2/5
아주 좋음
작성일: 2025년 1월 31일
Very nice to stay if you want cosy and relaxing. Staff are very friendly and helpful.
번역
Deekz
파노라마 스튜디오
투숙일: 2024년 10월
커플
리뷰 51개
4.2/5
아주 좋음
작성일: 2024년 11월 12일
Lovely island with even lovelier staff! Was a great place to stay. On the other hand, I wouldn’t spend more than 2 nights without hot water, air conditioning and decent WiFi when in the room (wasn’t aware of this when booking however this was a fault on my behalf). However, when in reception it was very strong and was able to charge everything in the hotel to the room and pay on exit which was great and they even helped organise our boat home for $15. Also had a cute lizard friend on our last day
번역
Mangeh hamuh Nwundze
더블 빌라
투숙일: 2024년 1월
친구와 여행
리뷰 23개
3.5/5
작성일: 2024년 2월 25일
Great foreign service staff. Good and cordial atmosphere. I liked it . Rooms could be improved. Heat and no aircon
번역
ivonne8a93
파노라마 스튜디오
투숙일: 2024년 1월
개인
리뷰 51개
2.7/5
작성일: 2024년 2월 16일
The hotel is far from main areas of Saracen Bay, and the hotel charges per boat ride even tho other hotels that are closer to piers provide the service for free. The hotel itself is decent enough, the only thing that really bothered me was the stained sheets found on arrival, luckily i just stayed for one night. Staff is kind.
번역
6/7
Per Johan Kevin
파노라마 이코노미룸
투숙일: 2024년 1월
커플
리뷰 65개
2.2/5
작성일: 2024년 2월 14일
We really liked our room But the Location is not Easy to reach so we decided to be Home before sunset 6.30pm just to be safe. You could Walk with a flashlight from your Phone But the pass is rocky and there are Wooden bridges to pass. The room was lovely thow and even if only fab it was enough for the price you pay. Did not have Breakfast included since we booked with trip so can not judge That.
번역
Mary Rose Ellonado
파노라마 스튜디오
투숙일: 2024년 3월
개인
리뷰 1개
4.7/5
기대 이상
작성일: 2024년 4월 20일
I hope you have the water kettle and Aircon. But all in All it's excellent!
번역
tiovivo
파노라마 스튜디오
투숙일: 2023년 12월
커플
리뷰 6개
4.2/5
아주 좋음
작성일: 2024년 1월 19일
servicio excelente, a veces un poco lento, buen desyuno, las instalaciones perfectas para relajarse, alejados de todo, la instalación podría aprovechar más sus espacios comunes y frente al mar, tal vez hamacas, sillones playeros, columpios que no obliguen a estar siempre bajo techo, la naturaleza alrededor invita a la paz, si quieres fiesta no es el lugar, si quieres relajación, definitivamente sí.
번역
리뷰어
투숙일: 2024년 4월
기타
1.0/5
작성일: 2024년 5월 17일
ATTENTION DONT GO! Do not go to this accommodation because the bed has bed bugs and the mattress has many stains and also traces of bed bug droppings. When we presented this to the manager the day after, he wanted to see proof because he did not believe the video we had made (unfortunately I can only post a screenshot on booking). The manager himself is one of the unfriendliest people I have ever seen. On the day of arrival my girlfriend wanted to have a chat about the horses they have. He just kept looking at his computer screen while she was talking and a few words came out. We wanted to leave as quickly as possible after the first night and actually get our money back since we did not want to stay there another day. We had to pay for the first night, which I was okay with (even with the bugs in bed), but he actually wanted us to pay for the other nights as well. After it was very difficult to cooperate with him, we only had to pay a booking fee of 20%. That was still 6 dollars, incomprehensible how an owner can make a problem for such a small amount of money. So all the bad reviews you read about this stay are true!
번역
리뷰어
투숙일: 2023년 5월
기타
4.0/5
아주 좋음
작성일: 2023년 6월 14일
I spent four days at Laguna in May. It is the perfect place to relax and disconnect. The resort is surrounded by nature. I stayed in one of the bungalows. The room was clean, modern and had all of the amenities I expected. The restaurant area is wonderful, with very reasonable prices. It is lovely and open so you can watch the sunset over the island of an evening. The hotel offers pool (billiards), board games and boat trips around the island. However, the best thing about Laguna is the staff. Michael the Manager and Neal the bar tender are warm, friendly and work hard to make your stay the best it can possibly be. My friend and I are vegetarian so they gave us some additional off menu options. I would highly recommend a stay at Laguna.
번역
리뷰어
투숙일: 2023년 3월
커플
5.0/5
강력 추천
작성일: 2023년 4월 23일
The hotel and the restaurant are quiet and the layout is super nice, moreover the restaurant is one of the best on the island and the prices are very good compared to other establishments! 😍 Everything is done to ensure that the stay goes smoothly. Managers and teams are very nice, efficient, responsive to the slightest request. The rooms are modern, well equipped and very clean! If you are a little bored, the hotel offers different activities such as tennis, pool (billiards), different board games, horse riding (yes yes, there are three magnificent horses), boat trips, visit to the island… 👍 I can only recommend this establishment. In the evening you can enjoy a magnificent sunset and the bar with delicious cocktails‚ there are also pool evenings which are extremely nice and we also loved the pizza evening because it was simply delicious! 🤤 Koh Rong Samloem is an incredible island so if you decide to go there, put down your suitcases or your backpacks at Samloem Laguna Resort without hesitation! 🤗
번역
숙소 답변: Hay Laure, this is Michael the New GM, your words on your reviews were so incredibly nice ,thank you so much, the pictures that you took while you were here, help our YouTube channel Samloem Laguna, the Laguna family wish you a great trip and safe journey, we all wish you come see us again soon, it was a real pleasure and we all miss our pool evenings we truly had much fun, take care until you end up back at Laguna ( sincerely yours Michael the GM )
WilliamNumberOne
투숙일: 2023년 9월
가족
1.0/5
작성일: 2023년 10월 11일
Booked a twin room for my son and I for 2 nights, paid up front on *********** The morning we were heading to the port to go to the island the hotel messaged me to say they would not check us in because they would not accept the proce on *********** This ruined our vacation and plunged us into a terrible situation of having to find another hotel. I now am out of pocked and need to get a refund some how. I have never been treated this way before by a hotel.
번역
리뷰어
투숙일: 2023년 7월
기타
5.0/5
강력 추천
작성일: 2023년 8월 9일
Indrik and Dalin have made us feel like family the whole time we have been here, so much so that my boyfriend and I have extended our stay! The breakfast is lovely, and the setting is amazing. I would highly recommend visiting here you will not regret it!
번역
리뷰어
투숙일: 2023년 5월
기타
1.0/5
작성일: 2023년 6월 1일
Would not recommend this hotel for a number of reasons. 1. The owner agreed to give us a lift to Eden pier but was very relaxed about what time we left to catch the boat..and appeared at the very last minute. We were feeling anxious about making it on time but we were reassured several times that we would get there on time. We had to wait about 45 minutes for him to appear and for us to sort the bill out. This took a while and we asked for a receipt and he said we could take a photo of the screen...not very professional... In the end, he did print the receipts out which we weren't able to thoroughly check due to the rush to make the boat. Due to the managers poor time keeping and laid back attitude, we missed the big boat and received no apology, just a 'good luck'. If he had been on time and arrived earlier so that we could sort the bill out, we would have made the boat. We felt that this was very inconsiderate as his job should be to prioritise guests rather than his own needs.. the only good thing was that he helped us on and off the boat and with our big bags 2. We were overcharged for food/drink which we did not consume and were charged for coffee which the manager informed us was free on arrival. 3. Mosquito net was broken in the room. 4. Location - The hotel is situated quite far out from other hotels and hostels and restaurants (30 minute walk). The walk back to the hotel in the evening is quite scary in the dark and unpleasant with insects and you are warned about monkeys...luckily we didn't encounter any. Private beach is also nothing special.. stay in the main hub near onederz Despite all this, we thought very highly of the male waiter from Sri Lanka who was extremely friendly, lovely and helpful.
번역
숙소 답변: (Mother and Daughter) Oh Dear, seems we dropped the ball, this is Michael the new general manager, let me apologize to you both, and thank you so much for bringing to our attention all your issues and problems you encountered during your stay, this information is very useful for our resort success, and our future guest. Has you know I spoke with you both everyday and we laugh and joked about many things. you are right its our job to make your stay a memorial, enjoyable and to beat your expectations, with what you wrote on this platform i can see we failed our mission, now that gives me a sad and heavy heart. thank you for mentioning our food and beverage manager its appreciated. I hope you found other things also that was enjoyable on your stay with us, we would love to see you again in the future, if you give us another chance, we will make sure nothing will happen twice, and i would love to hear from you, about your experience with being over charged for your food and drink, please contact me on our website and email, samloemlagunaresort@gmail.com, I would be happy to discuss this issue and come to a amical a agreement together, we can only do whats is in our control, and what we do know and can't do much about, the nature and the animals existing side by side with our resort, the long walk to the noisy side of the Island and walking back in the dark, other peoples beaches, ( maybe not so private beaches ) or our location, our warning about monkey's is real, and done because we are in the jungle with beautiful green nature, animals and we care about the safety of guest always, hence the factor, our dogs KENZO and TOMMY are here to stop the monkey's coming on the resort for your protection. we are away from the main hub area for the reason of peace quiet and relaxation which we do deliver for sure. thank you again for your input and we hope you enjoy the rest of your trip. (sincerely yours Michael The GM )
리뷰어
투숙일: 2023년 5월
개인
5.0/5
강력 추천
작성일: 2023년 6월 1일
Liked · the staff was super friendly and made me feel so welcomed. The facilities were very clean and everything was perfect to have a few chill days on the island. The food was also very reasonable priced, especially compared to other restaurants on the island and the food was also very good! They also provide tours which also are very reasonably priced! Disliked · its a bit far from the ‚main‘ beach. but you dont really need to go ther anyways, the hotel has everything you need.
번역
숙소 답변: Hi Lina it's Michael thank you for the nice review, I hope you enjoying the rest of your travels, you are always welcome at the Laguna, and the Laguna family wish you all the best, it was a true pleasure meeting you.