Hotel Valaisia, Crans Montana, a Faern Collection Resort 후기

I recently stayed at the Faern Hotel in Crans-Montana and it exceeded all my expectations. The room was impeccably clean, spacious, and thoughtfully arranged, with a comfortable bed that provided some of the best sleep I’ve ever had. Waking up to the sweeping panoramic views of the Alps from my balcony was simply breathtaking! The Spa and the fitness centre are well equipped and are definitely a plus after a day of outside activities. The service from every member of the staff was truly outstanding. The front desk team welcomed me warmly, offering expert local tips and making check-in a breeze. Housekeeping was equally attentive, ensuring my room was spotless. The Food & Beverage staff went above and beyond, serving exquisite meals with genuine warmth and care, and the bar’s cocktails were both creative and refined. Every detail at the Faern Hotel is designed for guest comfort and satisfaction. The blend of modern amenities, stunning natural beauty, and exceptional hospitality makes it a clear choice for anyone visiting Crans-Montana. I cannot recommend this resort highly enough.

To be clear I loved this hotel and it checks all the boxes of a 4 star hotel. It must however receive five stars for the fantastic location, the super high quality of every individual working there and the fact that it is steeped in Swiss tradition and history. From the front desk to the restaurant the team is fabulous. No request was ever too much trouble. The pool is a wonderful resource after a day of skiing — and the Arnouva gondola is a two minute walk from the hotel’s entrance. I look forward to a return stay.

We stayed twice at this hotel in 2024 and both times. The second time the new pool was open and it is large, warm and fantastic. The best indoor hotel pool we have seen so far. However, the food was such a disappointment, which was unfortunate since we had booked half board. Not only was the food flavorless, it was also too simple for this hotel category. Once, the main course was Salmon with Spaetzle (a combination that clearly did not go well together). Dessert was also completely uncreative with once ice cream and once fruit salad. Breakfast did not provide omelettes or soft boiled eggs just cold scrambled eggs and hard boiled eggs. This hotel could really be great if the food would improve.