라 카소나 데 칼데론

Two parts to this review: the hotel and the restaurant. The hotel is location is central, and the ambience charming. The receptionist welcomed us warmly. Our room was spacious and comfortable. The hotel is also steps away from a launderette if you need one. The bathtub felt a bit unsafe (this is the only time I've every written this). The surface was very slippery and needed something to increase the friction. One of the reasons we chose this hotel was because of the restaurant. The hotel touts it as a special gastronomical experience. I received a text the day before our arrival telling us that we should make a reservation, or we would miss this experience. Sadly, making a reservation wasn't worth the effort. The menu looked interesting enough. Our first course of quail pate with pepper jam was delicious. Things went downhill with our mains. I had crispy squid with pepper jam and zucchini that arrived cold, except for the zucchini. My husband's pork cheeks were also cold. We sent the plates back to the kitchen. The food was tepid this time (and cold zucchini). It was a crushing disappointment. Our server was extremely pleasant and tried to be helpful. He comped us for the dessert we ordered. The hotel should close its restaurant until they have someone who is up to the task of managing the kitchen properly. Please stop advertising as a Michelin-starred restaurant. It sets expectations high, and rightly so.

Hotel bien ubicado a la entrada de la ciudad donde hay facilidad de aparcamiento, es bonito pero muy muy descuidado, y para mi no merece 4*, si acaso 2. Contraté una doble superior que es bastante más cara y carecía de servicios que se incluían según su web como el albornoz y películas gratis. Reclamo en recepción ambos servicios y además la TV no tiene conexión a internet, por lo que el servicio de SmartTV tampoco funciona. Me indican que solucionarán lo del albornoz sobre la marcha y del tema de las películas no tenían ni idea. Al dia siguente seguimos sin albornoz y sin el resto de servicios, la respuesta de la señora, señorita o lo que sea que estaba en recepción es que como ya nos habíamos duchado el día anterior pensaban que ya no nos hacía falta. Con eso deduje que la responsable no se lava todos los días, piensa que el resto somos igual de desaseados. El personal te dice a todo que si pero luego te ignoran. Experiencia muy pésima, no recomiendo este establecimiento