I have experienced a very bad service at reception: I was with my family, daughter and 3-year-old granddaughter. I reconfirmed by phone. When I got there, I had the unpleasant surprise to find out that they didn't have rooms for me and my youngest niece. My phone was not answered. I was not offered another option. I did not receive the reason why my reservation was not made. In the opinion of those there, I had to sleep with my 3-year-old daughter in the street. After this bad experience, I don't feel like talking about other things: room, location, amenities and so on.
번역